One Stop - Customer Service Assistant

TN United Kingdom; Street; On-site; GBP 20,000 - 25,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join its team in a dynamic retail environment. Responsibilities include providing excellent service, stocking shelves, and ensuring store safety. Candidates must be prepared to work flexible shifts and commit to improving overall customer experience.

Benefits

10% discount in One Stop

10% discount at Tesco & Tesco Cafe

20% discount on F&F Clothing

10% discount at Tesco Mobile

20% off insurance and health services

Exclusive discounts and savings schemes

Annual leave increases with service

Retirement Savings Plan

Life Assurance

Private Medical Insurance

Flexible working options

Qualifications

• Must be above school leaver age.
• Able to work in a fast-paced retail environment.
• Experience in customer service is beneficial.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Encourage customer feedback and participate in store activities.
• Ensure compliance with safety and legal training.

Skills

Customer Service

Teamwork

Communication

Safety Procedures

Flexibility

Job description

Social network you want to login/join with:

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Client:

One Stop

Location:

Denby Village, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a21a76cf1cf0

Job Views:

3

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

One Stop • One Stop 151 Derby road, Denby, Derbyshire • Apply by 15-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment where no day is the same.

You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.

As the customer is at the heart of everything we do, you will seek to improve service through on-the-job coaching and feedback.

You will help ensure the store remains a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural service.
• Encouraging customer feedback through surveys.
• Working across all store areas including online, tills, replenishment, vending, and stock routines.
• Practicing safety in all tasks based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living company values, making everyone feel welcome, and following policies.
• Clocking in and out accurately for proper payment.
• Following security procedures and wearing safety equipment.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts.
• Maintaining a clean, organized store environment.
• Possibly managing shifts in the absence of managers.
• Following all safety and legal training.

If the store has a Post Office Local, duties include Post Office operations, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements to accommodate your life needs. Discuss your preferences during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers at the heart of everything we do

• Treat others how they like to be treated

• Work together as one team

• Make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week, offering a wide range of food, household essentials, and additional services like Post Office, PayPoint, lottery, and vending solutions.

Part of Tesco since 2003, we operate from three distribution centers and serve communities throughout England and Wales.

Please Note

Applicants must be above the school leaver’s age for their country. Check your local age requirement.

Colleague Benefits include:

• 10% discount in One Stop
• 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile
• 20% off insurance and health services
• Exclusive discounts and savings schemes
• Annual leave increases with service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable)
• Private Medical Insurance (if applicable)
• Flexible working options