One Stop - Customer Service Assistant

One Stop Stores Ltd; Maldon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Une entreprise de vente au détail dynamique est à la recherche d'un(e) Customer Service Assistant. Dans ce rôle, vous fournirez un service exceptionnel aux clients, participerez aux opérations quotidiennes du magasin et contribuerez à créer une atmosphère inclusif. En rejoignant One Stop, vous ferez partie d'une équipe dédiée à servir nos clients et communautés tout en bénéficiant d'avantages tels que des réductions et des options de travail flexibles.

Benefits

Réduction de 10% chez One Stop

Réductions de 10-15% chez Tesco

Réduction de 20% sur les vêtements F&F chez Tesco

Réductions sur Tesco Mobile, assurances, et plus

Avantages en matière de santé et de bien-être

Schémas de retraite et d'assurance vie

Options de travail flexibles

Qualifications

• Expérience en service à la clientèle souhaitée.
• Capacité à travailler dans un environnement de vente au détail dynamique.
• Engagement envers les valeurs d'inclusivité et de respect.

Responsibilities

• Servir les clients avec passion et fierté.
• Maintenir la propreté et l'organisation du magasin.
• Participer aux événements communautaires et de charité.

Skills

Service à la clientèle

Travail d'équipe

Gestion du temps

Education

Âge supérieur à celui des finissants scolaires

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and great service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all tasks based on received training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Keeping the store clean, tidy, and organized.
• Potentially running shifts in absence of senior staff.
• Following all training to ensure safety and legality.
• If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks.

Flexible Working

We support flexible working arrangements. Discuss your needs with us during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customer-centric approach

• Mutual respect

• Teamwork

• Making things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including convenience foods, household essentials, and additional services like Post Office, PayPoint, and vending solutions. We are a subsidiary of Tesco, operating independently from our support centre in Brownhills, Walsall.

We are committed to inclusivity and accessible recruitment, having achieved Disability Leader Level 3 accreditation. For more information on our accessibility support, please click here.

Please Note

Applicants must be above school leaver age. For details, click here.

Benefits include

• 10% discount in One Stop
• 10-15% Tesco discounts
• 20% F&F Clothing discount in Tesco
• Colleague discounts on Tesco Mobile, insurance, and more
• Health and wellbeing benefits
• Retirement and life assurance schemes
• Flexible working options