One Stop - Customer Service Assistant

One Stop Stores Ltd; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee benefits package

Community involvement and charity events

Job summary

A prominent retail company in Cheltenham is searching for a dedicated Customer Service Assistant to deliver excellent service in a fast-paced environment. This role includes stocking shelves, processing payments, and ensuring store cleanliness. The successful candidate will actively engage with customers, fostering a welcoming atmosphere while participating in community events. The position offers opportunities for flexible working arrangements and various employee benefits, reflecting the company's commitment to diversity and inclusion.

Qualifications

• Must have a passion for serving customers and encouraging feedback.
• Ability to work across various areas of the store.
• Knowledgeable about store performance and collaboration to achieve targets.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Stock shelves and process payments.
• Encourage customer feedback through surveys.
• Participate in community and charitable events.

Skills

Excellent customer service

Ability to work in a team

Knowledge of retail operations

Job description

Join to apply for the One Stop - Customer Service Assistant role at One Stop Stores Ltd.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store: providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

Because the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, the store will remain a safe place to work and shop.

Responsibilities

• Know the customers and serve them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback on their shopping trip through the ‘have your say’ survey.
• Work across all areas of the store—including online, tills, replenishment, vending and stock routines—to ensure tasks meet customer needs.
• Apply the training received to ensure work is performed safely.
• Participate in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about the store’s performance, understand your role in delivering profit, and collaborate to achieve targets.
• Live the company values, make everyone feel welcome and always follow policies.
• Clock in and out at the start and end of your shift to ensure accurate pay.
• Protect yourself, colleagues and customers by following security procedures and wearing safety equipment where available.
• Follow the Think 25 policy when serving age‑restricted products to all customers.
• Respond quickly to assistance calls or interventions on self‑service checkouts, explaining actions to the customer.
• Keep aisles clear of congestion by working in a clean, tidy and organised manner.
• At certain times, run the shift in the absence of the Shift Leader or Store Manager.
• Continuously follow all training to keep the store safe, legal and compliant.
• For stores with a Post Office Local, perform day‑to‑day operations of the post office; a Post Office financial and criminal conviction background check will be required and must be passed. If the checks fail, we may withdraw the job offer.

What’s in it for you?

One Stop is committed to making everyday life easier for customers by offering a wide range of quality products at great value, alongside friendly service. As part of the Tesco Group we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

Flexible Working

We welcome conversations about flexible working to accommodate different life stages—whether you’re early in your career, a carer, close to retirement, a parent, or looking for a better work‑life balance.

One Stop Benefits

We value our colleagues and offer a wide range of benefits. For the full list, please click here and scroll to the bottom of our Careers page. As a proud subsidiary of the Tesco Group, One Stop operates as an independent business, so benefits may differ from those offered at Tesco.

Community Involvement

Our commitment to the community includes supporting local charities, national organisations and partners such as FareShare and Olio. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals.

Diversity & Inclusion at One Stop

Everyone is welcome. As a Disability Confident Leader (Level 3), we commit to an accessible and supportive environment, offering reasonable adjustments throughout the recruitment process.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Retail

As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. While we share the same values, the benefits we offer may differ from those available at Tesco.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application as soon as possible.