One Stop - Customer Service Assistant

One Stop Stores Ltd; Henley-on-Thames; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible working arrangements

Comprehensive benefits package

Job summary

One Stop Stores Ltd in Henley-on-Thames is seeking a Customer Service Assistant to enhance customer experience in a fast-paced retail setting. You will support daily operations, ensuring exemplary customer service and store maintenance.

Responsibilities include assisting customers, restocking shelves, and maintaining store cleanliness. A commitment to safety and the ability to handle feedback are essential. One Stop offers a range of flexible working benefits for its colleagues.

Qualifications

• Strong ability to deliver excellent customer service in a retail environment.
• Capable of taking feedback and improving service.
• Knowledge of store operations and compliance with safety procedures.

Responsibilities

• Provide excellent customer service and support.
• Stock shelves and process payments.
• Ensure a clean and well-organized store environment.
• Handle store operations including running shifts when needed.

Skills

Customer service

Communication

Teamwork

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast‑paced retail environment where no day is the same.

You will play an important role in the day‑to‑day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office; therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Benefits

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. So talk to us throughout your application about how we can support.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers—and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.

One Stop has the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.