One Luxe Beauty Advisor — Elevate Customer Experience

L'OREAL GROUP; Hull and East Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Commission scheme

Staff shop access to 35+ brands

30 days holiday

Dental insurance discounts

Referral bonus program

Job summary

L’Oréal Luxe is seeking a passionate Beauty Advisor to deliver the One Luxe experience and provide expert product guidance in store. You will build relationships, inform customers about events, and represent the luxury brands with style and integrity.

The role emphasizes trend awareness, personalized service, and driving in-store performance while maintaining high standards of counter presentation.

Responsibilities

• Delivering the One Luxe Experience: Consistently execute the One Luxe service model, ensuring a premium and personalized experience for every customer.
• Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands heritage, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Staying Trend-Forward: Maintain a strong understanding of the latest makeup, skincare, and wellness trends to provide expert advice and personalized recommendations.
• Achieving Sales Targets: Consistently achieve individual and counter sales goals as agreed with your line manager.
• Building Client Relationships: Proactively build authentic relationships with customers, both instore and through digital channels, fostering loyalty and repeat business.
• Promoting Events and Activities: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
• Creating Engaging Experiences: Design and execute innovative, engaging events and animations that drive customer interest and excitement for L'Oréal Luxe brands.
• Brand Advocacy: Passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
• Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
• Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
• Maintaining Counter Standards: Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment

Job description

L’Oréal Luxe is seeking a passionate Beauty Advisor to deliver the One Luxe experience and provide expert product guidance in store. You will build relationships, inform customers about events, and represent the luxury brands with style and integrity.

The role emphasizes trend awareness, personalized service, and driving in-store performance while maintaining high standards of counter presentation.