Oncology Care Pathway Navigator

Bupa; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Enhanced pension

Annual bonus

Travel cost assistance

Online discounts

Job summary

Cromwell Hospital, part of the Bupa group, is seeking a dedicated SACT Navigator to coordinate oncology patient pathways and support patients and their families throughout treatment. You will work closely with consultants, nursing teams, pharmacy colleagues and administrative departments to ensure seamless pathways and timely care.

Key duties include liaising with oncology staff, triaging enquiries, handling self-pay and insured patient processes, and maintaining accurate records.

Qualifications

• Clinical background with experience working in a healthcare or clinical environment.
• GCSEs (or equivalent) including Maths and English.
• Excellent communication and interpersonal skills with a compassionate, patient-focused approach.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities within a fast-paced environment.
• Experience using Microsoft Office applications and healthcare administration systems.
• Excellent customer service skills and ability to build positive working relationships.
• Strong problem-solving and decision-making capabilities.

Responsibilities

• Coordinate oncology patient pathways to ensure smooth and efficient treatment journeys.
• Act as a key point of contact for patients, carers and families, providing guidance and support throughout treatment.
• Liaise with oncology consultants, nursing teams, pharmacy staff and medical secretaries to ensure treatment plans are delivered effectively.
• Ensure investigations, results, consents, prescriptions and medications are in place before treatment appointments.
• Triage telephone enquiries and provide timely advice, support and signposting.
• Support self-pay and insured patients with appointment booking, financial clearance and pre-authorisation processes.
• Prepare cost estimates and quotations for self-pay patients in collaboration with pharmacy and finance teams.
• Manage patient documentation and maintain accurate records on relevant hospital systems.
• Review treatment schedules and ensure appointments are appropriately booked to maximise capacity.
• Contribute to service improvement initiatives, audits and pathway developments.
• Maintain the highest standards of confidentiality, governance and patient-centred care.

Skills

Communication skills

Interpersonal skills

Organisational skills

Microsoft Office

Healthcare administration

Customer service

Problem solving

Education

GCSEs including Maths and English

Tools

Compucare or similar healthcare platforms

Job description

Cromwell Hospital, part of the Bupa group, is seeking a dedicated SACT Navigator to coordinate oncology patient pathways and support patients and their families throughout treatment. You will work closely with consultants, nursing teams, pharmacy colleagues and administrative departments to ensure seamless pathways and timely care.

Key duties include liaising with oncology staff, triaging enquiries, handling self-pay and insured patient processes, and maintaining accurate records.