Patient Administration Lead

Circle Health Group Limited – Monthly; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Job summary

Hendon Hospital, part of Circle Health Group, is seeking a Patient Administration Lead for 37.5 hours per week on a permanent basis. The role oversees the patient administration team, ensuring efficient bookings, admissions, discharges and outpatient appointments, with responsibility for smooth patient flow and KPI targets.

The role requires healthcare administration experience, strong leadership and excellent communication, with proficiency in Microsoft Office and patient management systems.

Qualifications

• Experience in healthcare administration or patient services.
• Leadership, team coordination or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance and confidentiality principles.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and elevate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Skills

Leadership

Team coordination

Communication

Organisational skills

Microsoft Office

Patient management systems

GDPR & information governance

Education

NVQ Level 3 in Administration/Health & Social Care

Tools

Microsoft Office

Patient management systems

Job description

Patient Administration Lead Hendon Hospital 37.5 Hours & Permanent Salary: Up to £31,321.00 per year (depending on level of experience, training and qualification) Hendon Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Patient Administration Lead to join their team of staff in the Administration department. This is a full-time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and elevate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Applicants should meet the following criteria:

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.
• NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care.

Salary & Benefits Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more. We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally.

Circle Health Group’s principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy

At Circle Health Group, we believe healthcare should be personal, accessible and outstanding. As the UK’s largest private hospital group, with over 50 locations nationwide, Circle Health Group brings world-class consultants, cutting edge facilities, and care without the wait. Your health, your choice – we make it happen.

We’re also passionate about out people. With private medical cover, flexible working hours, wellbeing support and career development opportunities, being just a few of the fantastic benefits on offer, we give our teams everything they need to thrive.

Together, we’re shaping the future of healthcare.