Oncology Patient Services Leader

Circle Health Group; Harrow; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (30+)

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff wellbeing resources

Training and development opportunities

Job summary

Circle Health Group's Clementine Churchill Hospital in Harrow is hiring a Patient Administration Lead for the Oncology team. This is a full-time role (37.5 hours per week) with a salary up to £36,147 a year, depending on experience, training and qualification.

You will lead the patient administration team, oversee bookings, admissions, discharges and outpatient appointments, and coordinate workflow with clinical colleagues to maintain smooth patient pathways.

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.
• Experience working in a hospital or private healthcare environment.
• Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
• Understanding of GDPR, information governance, and confidentiality principles.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Act as the key point of contact for operational queries and escalate issues where required.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.

Skills

Leadership

Healthcare administration

Microsoft Office

Patient management systems

Communication skills

Organisation

Education

NVQ Level 3 in Administration

Tools

Microsoft Office

Patient management systems

Job description

Circle Health Group's Clementine Churchill Hospital in Harrow is hiring a Patient Administration Lead for the Oncology team. This is a full-time role (37.5 hours per week) with a salary up to £36,147 a year, depending on experience, training and qualification.

You will lead the patient administration team, oversee bookings, admissions, discharges and outpatient appointments, and coordinate workflow with clinical colleagues to maintain smooth patient pathways.