Onboarding Senior Analyst (1pm-9pm Shift)

The Depository Trust & Clearing Corporation (DTCC); Wrexham; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Shift allowance £3500 per year

Hybrid work model

Job summary

DTCC, based in the United Kingdom, is seeking an Integration Technical Analyst I within SIFMU Onboarding & Lifecycle Operations. You will help onboarding new members, manage account changes, and support lifecycle activities, guiding applicants through onboarding and maintaining the client lifecycle after activation.

You will work in a fast-paced, client-facing environment, collaborating with internal teams to ensure smooth onboarding and lifecycle processes, while building strong relationships

Qualifications

• Bachelor's degree preferred but not essential.
• Minimum 2 years of experience in a relevant role.

Responsibilities

• Manage cases and handle all aspects of client lifecycle events.
• Provide testing support and answer client inquiries concerning account set-ups, files, subscriptions.
• Coordinate with Integration Team on client inquiries or tasks.
• Ensure successful completion of client lifecycle case work and issue resolution.
• Engage in multiple client projects simultaneously.
• Represent Integration on cross-functional teams as needed.
• Maintain procedures or project materials (document procedures, test plans, etc.).

Skills

Team collaboration

Open communication

Quality review

Procedural adherence

Education

Bachelor's degree preferred

Job description

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Salary range £27000-£29000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

The Integration Technical Analyst I within SIFMU Onboarding & Lifecycle Operations is responsible for helping the team with new member onboarding, account changes and supporting lifecycle activities. The team will interact directly with potential new clients, delivering prompt and professional guidance to applicants as they navigate through the onboarding process. Upon activation of membership, you will assist in processes and underpin the client account lifecycle including add-on accounts, products and services.

Your Primary Responsibilities

• Manage cases and handle all aspects of the client lifecycle events.
• Provide testing support and answer client inquiries concerning account set-ups, files, subscriptions
• Coordinate with Integration Team as needed on client inquiries, project task or assignment.
• Accountable for the success of client lifecycle case work and the resolution of issues that arise.
• Successfully engage in multiple client projects simultaneously.
• Represent Integration on cross functional teams within their assigned division as needed.
• Help SIFMU Integration team comply with controls for higher risk tasks.
• Build and maintain procedures or project materials as needed (document procedure, test plans, etc.).
• Aspire to gain knowledge on technical implementations for product and services.
• Build and maintain strong relationships across all groups involved with onboarding and lifecycle activities.
• Identify and implement opportunities for efficiencies by working across the client services teams and overall DTCC organization.
• Ability to function in a fast-paced, high-pressure, client-facing environment.
• Pay close attention to detail with a knack for identifying process and operational risks.
• Strong critical thinking and problem-solving skills.
• Ability to collaborate effectively to get things done, building, and nurturing strong relationships both with internal partners and clients.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications

• Bachelor's degree preferred but not essential

Talents Needed For Success

• Minimum 2 years of experience
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Works with the team to review deliverables and ensure quality and accuracy.
• Adheres to established rules and procedures when performing work.

We offer top class training and development for you to be an asset in our organization!

Note this role comes with an attractive shift allowance of £3500 per annum

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.