Client Connectivity Services Advisor

The Depository Trust & Clearing Corporation (DTCC); Wrexham; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work model

Ongoing training

Job summary

DTCC in the United Kingdom is seeking a Client Connectivity Services Senior Analyst to join its Client Connectivity Services team. You will connect clients to DTCC, configure data delivery, and ensure all transfers are accurate and timely, delivering excellent client experience throughout the lifecycle.

The role requires a Bachelor’s degree (or equivalent) and at least 2 years of related experience. A hybrid work model (3 onsite days, 2 remote) is offered along with comprehensive benefits and

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of 2 years of related experience.

Responsibilities

• Gathers and validate required data obtained from clients to establish connection to DTCC’s network.
• Works with internal teams to implement network and authentication configurations.
• Performs data delivery configurations and verifications with procedures.
• Navigates internal stakeholders to resolve client queries with minimal supervision.
• Monitors and tracks client queries using case management tools.
• Supports client queries via email and phone.
• Troubleshoots internal alerts and resolves accordingly.
• Documents work using Knowledge Centered Service methodology.

Skills

Excellent communication

Analytical skills

Well organized

Customer service

Education

Bachelor's degree or equivalent

Tools

Linux/Unix

IBM Mainframe

FTP/S

SFTP

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Salary range £27000-£29000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

The Impact You Will Have In This Role

The Client Connectivity Services Senior Analyst works in DTCC's Client Connectivity Services team, which is responsible for connecting clients to DTCC to automate the data transfer process via a defined list of transfer protocols and network options, configure data delivery for the selected DTCC products and ensuring data is delivered in full accurately and timely. You will execute routine and complex tasks and will be expected to deliver excellent client experience throughout the client lifecycle.

Your Primary Responsibilities

• Gathers and validate required data obtained from clients to establish connection to DTCC’s network and supports any lifecycle changes
• Works with internal teams to implement relevant network and authentication configurations
• Performs data delivery configurations and verifications with strict adherence to procedures
• Navigates internal stakeholders to resolve client queries with little or no supervision
• Manages client expectations in accordance with defined turnaround times
• Monitors and tracks all client queries received using client case management tools, adheres to salesforce case management requirements
• Supports client queries via email and over the phone
• Troubleshoots internal alerts and resolves accordingly
• Accurately documents work performed utilizing the Knowledge Centered Service methodology
• Provides support over weekends and public holidays as required
• Minimizes risk by following established policies and procedures, escalating issues, and supporting positive relationships with key internal/external clients and partners
• Contributes to department projects and works to meet the team objectives

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Qualifications

• Bachelor's degree preferred or equivalent experience
• Minimum of 2 years of related experience

Talents Needed For Success

• Excellent communication skills (oral and written) and customer service skills.
• Strong analytical and problem-solving skills.
• Well organized, ability to prioritize, meet deadlines, identify process risks and “red flags”
• Knowledge of transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM) and computing systems including Linux/Unix and IBM Mainframe
• Good understanding of IT networking

We offer top class training and development for you to be an asset in our organization!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.