Onboarding & Retention Specialist (Hybrid)

Hellios Information; Oxford; Ibrido; GBP 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

25 days holiday per annum

Contributory pension scheme

Free car parking

Refer a Friend scheme

Social events

Descrizione del lavoro

Hellios Information is seeking a proactive Customer Support Advisor to join our Supplier Support team in Oxford. The role centers on outbound outreach, guiding suppliers through onboarding and renewals, and delivering first-class service.

You will log interactions in our CRM, handle inquiries, and work toward personal targets while contributing to process improvements and team goals. Hybrid work arrangement available.

Competenze

• Previous experience in a customer-facing, sales, account management or customer service environment.
• Working knowledge of data management and data analysis
• Proven track record of working to deadlines and customer service, sales or conversion targets.
• Experience of inbound and high-volume outbound telephone contact.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Experience in telesales, customer retention, account management, lead generation or a similar target-driven environment would be advantageous.

Mansioni

• Build rapport and strong relationships with customers by providing advice, guidance and support throughout the onboarding process.
• Make outbound calls per day to supplier customers to explain the benefits of the scheme; support first-time registration and assist with annual renewals.
• Log and maintain records of customer contact, activity and outcomes on our CRM system.
• Handle customer questions, concerns and objections with a consultative approach to explain benefits and value of our services.
• Follow up with customers to maximise engagement, completion and retention.
• Provide accurate information about the online questionnaire and its benefits and processes.
• First line support for a variety of customer enquiries including IT and procedural issues.
• Discuss payment of subscription fees with new or renewing customers.
• Participate in team meetings to share information and drive improvements.
• Work towards and exceed personal targets relating to call activity and customer engagement.

Conoscenze

Customer service

Telephone etiquette

Data management

Deadline-driven

Target-focused

Communication skills

Interpersonal skills

Commercial awareness

Client relationship

Resilience

Time management

Adaptability

Strumenti

Excel

MS Office

CRM systems

Descrizione del lavoro

Hellios Information is seeking a proactive Customer Support Advisor to join our Supplier Support team in Oxford. The role centers on outbound outreach, guiding suppliers through onboarding and renewals, and delivering first-class service.

You will log interactions in our CRM, handle inquiries, and work toward personal targets while contributing to process improvements and team goals. Hybrid work arrangement available.