Onboarding manager

Unlimit; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

Unlimit in London is seeking a proactive professional to lead the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures. You will coordinate documentation and serve as the main contact through the onboarding lifecycle, ensuring timely progress.

You will collaborate with Risk and AML teams, translate complex client models into compliant onboarding plans, and build long‑term relationships to deliver an exceptional client experience.

Qualifications

• University degree or equivalent in Economics, Business Administration, Finance, or related field.
• At least 1 year of onboarding, account management, or customer support experience, preferably in payments, banking, or crypto.
• Strong interpersonal and communication skills across teams and management levels.
• Attention to detail with strong analytical thinking.

Responsibilities

• Manage onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures.
• Prepare, review, and coordinate agreements and onboarding documentation.
• Act as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress.
• Gain a deep understanding of clients’ business models, including crypto-related use cases, and apply strong product and technical knowledge.
• Build and maintain professional, long‑term relationships to ensure an excellent client experience.
• Manage end‑to‑end merchant and account registration process with internal teams and external contractors.
• Work with Risk and AML teams to ensure all client profiles meet regulatory and internal standards; provide first‑line approvals.
• Conduct due diligence checks and assess business, operational, and compliance risks; support or perform technical setup; identify onboarding inefficiencies and suggest improvements.

Skills

Onboarding experience

Account management

KYC/KYB procedures

Client relationship management

Communication skills

Regulatory/compliance awareness

Education

University degree in Economics/Business/Finance

Job description

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

What You Will Be Doing:

• Managing the onboarding of merchants, business accounts, individual accounts, and crypto clients, including KYC/KYB procedures


• Preparing, reviewing, and coordinating agreements and onboarding documentation


• Acting as the main point of contact for clients throughout the onboarding lifecycle, ensuring clear communication and timely progress


• Gaining a deep understanding of clients’ business models, including crypto-related use cases, and applying strong product and technical knowledge


• Building and maintaining professional, long‑term relationships to ensure an excellent client experience


• Managing the end‑to‑end merchant and account registration process with internal teams and external contractors


• Working closely with Risk and AML teams to ensure all client profiles meet regulatory and internal compliance standardsProviding first‑line approvals as part of the company’s first line of defense


• Conducting due diligence (DD) checks and assessing business, operational, and compliance risksSupporting or performing technical setup, including terminal and account configuration where applicableIdentifying onboarding inefficiencies and proactively suggesting process improvements

About you:

• University degree or equivalent in Economics, Business Administration, Finance, or a related fieldAt least 1 year of experience in onboarding, account management, or customer support, preferably within payments, acquiring, banking, financial services, or crypto-related industries


• Strong interpersonal and communication skills, with the ability to collaborate across teams and management levels


• Ability to work independently with excellent organizational and time-management skillsHigh attention to detail and strong analytical thinking


• Ability to understand complex structures and see the broader business and risk picture


• Flexible and adaptable mindset in a fast‑paced, evolving environment


• Technical knowledge or experience is considered an advantage


• Knowledge of crypto, blockchain-based products, or virtual asset services is a strong plus


• English proficiency at B2 level or higher is required

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.