Onboarding & Customer Success Manager

Bumper UK; Sheffield; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking an Onboarding & Customer Success Manager to enhance customer experiences with their leading automotive payment platform. This full-time hybrid role involves overseeing customer onboarding, providing exceptional support, and collaborating across teams to align strategies with business goals. The ideal candidate will have a strong background in project management and a passion for delivering exceptional customer experiences. Join a dynamic team that values your contributions and offers a range of competitive benefits, including a performance bonus and flexible working arrangements.

Benefits

Car Allowance

Performance Bonus

Healthcare

Flexible Benefits

Salary Sacrifice Pension

Cycle to Work Scheme

Electric Vehicle Salary Sacrifice

Salary Sacrifice Childcare

Wellbeing Allowance

Annual Company Retreat

Qualifications

• Proven experience in a similar role, preferably within SaaS, payments, or automotive environments.
• Exceptional relationship-building skills and ability to deliver value to customers.

Responsibilities

• Lead the seamless implementation of our Bumper Pro Product for new customers.
• Oversee ongoing customer support and conduct business reviews to gather feedback.

Skills

Project Management

Customer Relationship Management

Data Analysis

Communication Skills

Understanding of Automotive Industry

Job description

A Bit About Us...

Please allow us to celebrate our own success for a moment... We've built a customer-centric product that is market-leading, and we are smashing it!

We're a multi-award-winning company with our Head Office in Sheffield City Centre, and offices in London and Turkey. We have expanded further, bringing retailers in Ireland, Germany, Spain, and the Netherlands on board, with the vision of being the leading automotive payment and insights platform!

A Bit About The Role...

The Onboarding & Customer Success Manager at Bumper will play a critical role in ensuring our customers have a world-class experience from the start of their journey with us. This individual will oversee onboarding and product implementation of Bumper Pro, deliver exceptional ongoing support, and conduct regular customer reviews.

This is a full-time hybrid role, with 2-3 days a week based at our Sheffield or London office, and regular travel to visit client sites.

Key Responsibilities

• Customer Implementation & Onboarding: Lead the seamless implementation of our Bumper Pro Product for new customers through effective project management, ensuring swift adoption and value realization. Develop, refine, and deliver onboarding processes to enhance customer satisfaction.
• Customer Success Management: Oversee ongoing customer support, resolve issues promptly, build strong relationships with key stakeholders, and conduct business reviews to gather feedback and identify improvement opportunities.
• Strategic Input: Collaborate with Sales, Product, and Growth teams to align customer success strategies with business goals, utilize customer insights to influence product development, and drive initiatives to increase retention, expansion, and advocacy.

Now a Bit About You...

We are excited to welcome an Onboarding and Customer Success Manager who shares our vision of making Bumper the No. 1 payments platform in Europe. You will shape the customer journey for our Bumper Pro Product, from first touchpoint to long-term success, working cross-functionally in a fast-paced environment to onboard customers smoothly and build lasting relationships. If you're a problem-solver passionate about delivering exceptional experiences at scale, we'd love to hear from you!

Our ideal candidate has...

• Proven experience in a similar role, preferably within SaaS, payments, or automotive environments
• Project management experience
• Strong understanding of the automotive industry is highly desirable
• Exceptional relationship-building skills and ability to deliver value to customers
• Data-driven mindset with the ability to analyze and utilize metrics to improve outcomes
• Organized and methodical approach
• Excellent communication and presentation skills
• A full, clean UK driving license

What You'll Get From Us...

• Competitive Salary
• Car Allowance
• Performance Bonus
• Healthcare
• Time Off
• Flexible Benefits
• Salary sacrifice pension with Aviva
• Cycle to Work Scheme
• Electric Vehicle Salary Sacrifice scheme with Octopus
• Salary Sacrifice Childcare
• Wellbeing allowance of £250 per year
• Work-Life Balance
• Annual Company Retreat
• Parental Leave

Perks are great, but we know they don't make up the whole package of a great job. By joining our Bumper team, you'll have the opportunity to be an ambassador for our product & brand and help us continue our winning streak!