Onboarding Calculations Team Manager

Legal & General; Glasgow; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare plan

27 days holiday plus public holidays

Competitive family leave

Electric car scheme

Product discounts

Job summary

A leading financial services provider in Scotland is seeking an Onboarding Calculations Team Manager to lead a team of pension administrators in a dynamic environment. This role involves overseeing pension administration, driving continuous improvement, and collaborating with senior leaders. Ideal candidates possess pension qualifications and strong leadership skills. The position offers a hybrid working model and various benefits including a performance-related bonus and generous pension contributions.

Qualifications

• Experience leading operational teams in financial services or insurance.
• Strong understanding of Defined Benefit pension schemes and benefit structures.
• Proven ability to deliver continuous improvement and manage change.
• Excellent leadership and stakeholder engagement skills.

Responsibilities

• Lead and coach a team of Onboarding Calculations Consultants.
• Collaborate with senior leaders to shape strategy.
• Oversee complex pension administration processes.
• Manage operational readiness for new business onboarding.
• Drive process improvements while maintaining quality.
• Identify and mitigate operational risks.
• Analyse feedback to ensure customer satisfaction.
• Manage team performance in line with company policies.

Skills

Pension qualification such as CII or PMI

Strong understanding of Defined Benefit pension schemes

Experience managing operational teams

Excellent leadership skills

Proven ability to manage change

Strong analytical capabilities

Ability to prioritise effectively

Commitment to delivering fair treatment

Education

CII/PMI qualification

Defined Benefit pension exposure

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

L&G Institutional Retirement looks after around 700,000 institutional customers and is the UK’s longest-running insurer and longest-serving active bulk annuity provider. Our UK retirement annuity book stands at an estimated £86.1 billion as of 31 December 2023.

Job Description

We’re recruiting for an Onboarding Calculations Team Manager to join our Award Winning PRT business. As a Team Manager in the Onboarding Calculations team you will lead a high-performing group of Defined Benefit pension administrators, shaping operational delivery, driving continuous improvement, and supporting the onboarding of new schemes in a dynamic, customer‑focused environment.

This is a hybrid working opportunity, which means you can work between your home and the office to find a work‑life balance that works for you.

What you'll be doing

• Leading, coaching and developing a team of Onboarding Calculations Consultants
• Collaborating with senior leaders to shape strategy and enhance service delivery
• Overseeing complex pension administration processes from quotation to settlement
• Managing operational readiness and scalability to support new business onboarding
• Driving process improvements while maintaining quality and compliance
• Identifying and mitigating operational risks in collaboration with key stakeholders
• Analysing feedback to ensure customer expectations and outcomes are met
• Managing team performance in line with company policies and partnership principles

Qualifications

• Pension qualification such as CII or PMI, or demonstrable equivalent experience
• Strong understanding of Defined Benefit pension schemes and benefit structures
• Experience managing operational teams in insurance or financial services
• Excellent leadership and stakeholder engagement skills
• Proven ability to manage change and deliver continuous improvement
• Strong analytical and problem‑solving capabilities
• Ability to prioritise effectively and manage high volumes of work
• Commitment to delivering fair treatment and good outcomes for customers

Benefits

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare plan
• 27 days holiday, plus public holidays, with option to buy and sell holiday
• Competitive family leave
• Participation in our electric car scheme, offering employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice
• Varied discounts on our products and across high‑street stores and online
• Modern workspaces designed to support collaboration and wellbeing

Additional Information

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing, and empowered through initiatives that support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options, including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.