Onboarding and Support Admin Assistant

TN United Kingdom; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading digital brand as an Onboarding and Support Admin Assistant in Manchester. You'll support Partners on the Debenhams Marketplace, ensuring operational excellence and a seamless onboarding experience. Ideal for those passionate about delivering exceptional customer experiences.

Benefits

Share schemes

Flexible working hours

Health and wellbeing benefits

Up to 40% discount on brands

Social calendar events

Qualifications

• Desire to work in a fast-paced environment.
• Good communication skills, numeracy and literacy are essential.

Responsibilities

• Support Partners on the Debenhams Marketplace Community.
• Assist with onboarding of new Partners on the Mirakl platform.
• Review and process product information loaded by Marketplace Sellers.

Skills

Analytical Problem Solver

Communication

Organised

Attention to Detail

Tools

Microsoft Excel

Job description

Social network you want to login/join with:

Onboarding and Support Admin Assistant, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8cb9746b4595

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

With our recent transition into a primarily digital brand, we're revolutionising the online department store experience. In 2024, we have over 10,000 brands and have expanded into multiple new categories, providing unparalleled opportunities for retailers, brands, and manufacturers to showcase their products to millions of customers through one of the UK's most recognisable brands. The most exciting thing is that we’re just getting started! Join us in shaping the future of fashion, beauty, and home retailing – together, we'll redefine the shopping experience for generations to come.

Your Role

We are looking for an Onboarding and Support Admin Assistant to join our Marketplace team and help us expand our clientele. You will be joining a growing Community Onboarding and Support function which will focus on growing and scaling our Partner portfolio across all categories. The team's mission is to make Brand Partners successful on Debenhams and for us to be the Brand Partner of choice.

Your Team

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way shape or form we've always had a concessionary offering. Now, we're looking to the future. We have over 10,000 partners live on our site and constantly striving for more becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you.

What you will be doing

• Work with the Onboarding and Support Manager, Business Development team and Account Management team to support Partners on the Debenhams Marketplace Community.
• Assist with the onboarding of new Partners on the Mirakl platform using various system integration routes, providing a seamless experience, followed by post-integration care to ensure all operational aspects are running smoothly.
• Reviewing and processing high volumes of product information loaded by Marketplace Sellers
• Provide existing Partners with support on catalogue and technical problems, optimising Partner catalogue information, and ensuring these conform to Debenhams guidelines.
• Responsible for ensuring standards are met for product imagery and copy including spelling, grammar and required formatting
• Proactively work with Sellers to highlight issues and bring them up to standard
• Supporting numerous Sellers with product loading queries
• Working with multiple systems to ensure product data transfer is smooth and be able to identify issues

What you can bring

• Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience.
• You will be an analytical problem solver, organised and process driven individual with a passion for operational excellence.
• Good communication skills, numeracy and literacy are essential
• Attention to detail is key and is of the utmost importance when accepting product for the website
• Excellent command over MS Office suite in particular to Microsoft Excel
• Team player, able to work with multiple business functions to achieve objectives.

Please take note of our PACTT Behaviours to enable us to build our culture the way we like to:

Passion - Positivity, commitment, and a can-do mindset.

Agile - Embrace change, act fast, and stay flexible.

Commercial - Trust instincts, make bold choices, and use data to drive actions.

Creative - Think outside the box, bring new ideas, and embrace initiative.

Team - One team, one family - appreciate and support each other.

Why Join Us?

• You’ll get the opportunity to take part in our various share schemes
• Core hours enable you to flex your working times around your needs on an ad hoc basis
• Benefits that support your health and wellbeing
• There’s up to 40% discount off our all of our brands
• Our social calendar? Next level
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work