Onboarding Agent

Everything Managed Group; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Job summary

Everything Managed Group is seeking an Onboarding Agent in Newcastle Upon Tyne to coordinate new customer onboarding. You will be the central contact between customers, suppliers, and internal teams to arrange bin deliveries and service start dates.

Responsibilities include clear timelines, issue resolution, and maintaining a smooth onboarding experience with high attention to detail.

Qualifications

• Experience in onboarding or customer service.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and deadlines.
• Proactive problem-solving and issue resolution.

Responsibilities

• Act as the primary on-boarding contact for new customers, keeping them informed.
• Coordinate bin deliveries and service start dates with customers.
• Work cross-functionally with operations, sales, and suppliers.
• Identify and resolve onboarding or delivery issues quickly.
• Provide clear timelines and manage customer expectations.
• Handle onboarding queries via phone/email efficiently.
• Ensure a positive first experience for customers.
• Liaise with supplier depot regarding deliveries and services.
• Perform daily administrative tasks and use CRM systems.

Skills

Customer Service

Communication

Listening

Multitasking

Problem Solving

Attention to Detail

Empathy

Team Player

Tools

CRM System

Job description

Onboarding Agent

Full Time - Office based

Newcastle Upon Tyne

As an Onboarding Agent, you will be responsible for ensuring new customers are set up quickly and efficiently. Acting as the central point of contact, the role coordinates between customers, suppliers, and internal teams to arrange bin deliveries, confirm service details, and track progress through to successful service start. The focus is on delivering a smooth onboarding experience, resolving any issues proactively, and ensuring all bins and services are in place on time and to the customer’s expectations.

Responsibilities:

• Act as the primary point of contact for all new customers during onboarding, keeping them informed throughout their journey


• Coordinating bin deliveries & service start dates and communicate these with the customer


• Work cross-functionally with operations, sales, and suppliers


• Identify and resolve onboarding or delivery issues quickly


• Provide clear timelines and manage expectations


• Handle onboarding queries, issues, or changes efficiently via phone/email


• Ensure a positive first experience for every customer


• Liaise with supplier depot regarding deliveries/services


• Daily administrative tasks & CRM use

Person Specification:

• Excellent listening skills


• Empathetic approach, tailoring each call to the individual customer's needs


• Excellent communication skills both verbal and in writing


• Strong customer service background


• Experience managing multiple tasks and deadlines


• Ability to problem solve effectively


• High attention to detail and accuracy


• The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team