Customer Success Manager, Corporate

AlphaSense; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

AlphaSense, a leading AI-driven market intelligence platform, is seeking a Customer Success Manager in London. You will partner with Account Managers to optimize the customer journey, focusing on adoption, value delivery, and strong ROI from day one.

You will monitor usage, guide onboarding, and work across Sales and Product teams to ensure client satisfaction. You will be in our London office 1x per week, collaborating with cross-functional teams to drive renewals and upsell opportunities while

Qualifications

• 2-4+ years in Customer Success, Account Management, or client-facing SaaS role (financial data a plus)
• Proven ability to build relationships and influence stakeholders
• Comfortable using data to inform decisions and outcomes

Responsibilities

• Engage clients to drive platform adoption and value realization
• Monitor usage, adoption, and health of accounts; lead sessions to unblock adoption
• Guide onboarding and ongoing training, ensuring a solid foundation
• Partner with Sales and Account Management to support renewals and growth
• Leverage analytics and client feedback to strengthen ROI case for AlphaSense
• Advocate for the customer by sharing insights with Product, Support, and Sales teams

Skills

Relationship building

Data-driven

Communication

Cross-functional teamwork

Time management

Job description

About AlphaSense

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Team

The Customer Success organisation is composed of four teams: pre-sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making. By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.

About The Role

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.

What You'll Do

• Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, 'warm' calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
• Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
• Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
• Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value.
• Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSense
• Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements - whether on calls or in person and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organisation

Who You Are

• 2-4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus)
• Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes
• Comfortable using data to inform decisions, with strong organisational and time-management skills
• A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration
• Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment
• Ability to be in our London office 1x per week

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion,