Onboard Retail Service Manager - Newcastle

Arriva Group; Newcastle upon Tyne; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Comprehensive training

Holiday allowance 30 days

Pension scheme

Free travel on Arriva Rail services

Discounted UK rail travel

Career progression

Job summary

CrossCountry is recruiting Retail Service Managers to join our team in Newcastle. You will be the face of the brand on board trains, delivering a warm welcome and high-quality catering service, whether via Trolley Service or from the On Board Shop.

The role offers a permanent, full-time contract with structured training at our Derby centre, a 38-hour week, and clear opportunities to grow within a national transport brand.

Qualifications

• Excellent people skills
• Customer service driven
• Strong work ethic
• Team player
• Flexible
• Well-presented
• Personality

Responsibilities

• Be the face of CrossCountry on board trains, delivering a warm welcome and high-quality catering service
• Provide catering via Trolley Service or from the On Board Shop to ensure passenger comfort
• Serve refreshments in Standard Class and offer First Class service when available
• Collaborate with onboard crew and local colleagues to maintain high standards

Job description

CrossCountry is recruiting Retail Service Managers to join our team in Newcastle. You will be the face of the brand on board trains, delivering a warm welcome and high-quality catering service, whether via Trolley Service or from the On Board Shop.

The role offers a permanent, full-time contract with structured training at our Derby centre, a 38-hour week, and clear opportunities to grow within a national transport brand.