Onboard Retail Service Manager — Guest Experience

XC Trains Limited; Newcastle upon Tyne; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance 30–35 days

Pension scheme

Free rail travel

Discounted rail travel after 1 year

Job summary

CrossCountry is seeking a Retail Service Manager to be the face of our onboard catering, delivering a premium service via trolley or onboard shop to passengers in Standard and First Class. You will help ensure journeys are comfortable and enjoyable through thoughtful, proactive guest care.

Training starts with a 4-week course at the Derby Customer Service Training Centre, followed by a permanent full-time role.

Qualifications

• Customer-facing role with a focus on satisfaction and a proactive service approach.
• Ability to work flexible hours including early mornings, evenings, weekends and bank holidays.
• Professional appearance that reflects the CrossCountry brand.

Responsibilities

• Be the face of CrossCountry onboard trains, delivering high-quality catering service.
• Operate a trolley service or onboard shop to serve refreshments in Standard Class and First Class.
• Ensure passengers travel in comfort and style with attentive service.

Skills

Excellent people skills

Customer service driven

Strong work ethic

Team player

Flexible

Well-presented

Authentic, energetic personality

Job description

CrossCountry is seeking a Retail Service Manager to be the face of our onboard catering, delivering a premium service via trolley or onboard shop to passengers in Standard and First Class. You will help ensure journeys are comfortable and enjoyable through thoughtful, proactive guest care.

Training starts with a 4-week course at the Derby Customer Service Training Centre, followed by a permanent full-time role.