Onboard Retail Service Manager - Customer Experience

Arriva Group; Birmingham; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Comprehensive training

Pension scheme

Free rail travel

Rail travel discount

Discounted European rail travel after

Job summary

CrossCountry in Birmingham is seeking an experienced Retail Service Manager to lead onboard catering and guest experience. You will be the welcoming face delivering a high-quality service, whether via trolley service or the onboard shop, ensuring passengers travel in comfort and style.

Key duties include serving refreshments in Standard Class, with First Class complimentary service, and upholding the brand's customer-focused standards across shifts.

Qualifications

• Excellent people skills with a confident, approachable manner.
• Customer service focused with proactive service delivery.
• Strong work ethic; reliable, consistent and high standards.
• Team player; collaborates with onboard crew and colleagues.
• Flexible availability including early mornings, evenings, weekends and holidays.
• Well-presented with a professional appearance reflecting the brand.
• Energetic personality; authentic engagement with customers.

Responsibilities

• Be the face of CrossCountry onboard trains, delivering friendly hospitality.
• Provide high-quality catering service via trolley or onboard shop.
• Serve Standard Class and First Class passengers to ensure comfort and style.
• Maintain consistent, proactive service to enhance passenger experience.

Skills

People skills

Customer service

Work ethic

Team player

Flexible

Professional appearance

Personality

Job description

CrossCountry in Birmingham is seeking an experienced Retail Service Manager to lead onboard catering and guest experience. You will be the welcoming face delivering a high-quality service, whether via trolley service or the onboard shop, ensuring passengers travel in comfort and style.

Key duties include serving refreshments in Standard Class, with First Class complimentary service, and upholding the brand's customer-focused standards across shifts.