Onboard Retail Service Lead

Arriva TrainCare; Birmingham; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme

Free rail travel

75% off rail travel

European rail travel discount

Job summary

CrossCountry is seeking Retail Service Managers to lead onboard catering services from Birmingham, delivering a warm welcome and high-quality service. Successful candidates will staff trolley service or onboard shop, ensuring passengers travel in comfort and style.

Training occurs in Derby over four weeks, with a starting salary of £26,888 per year during training and rising to £34,061 after completion. Flexible, full-time roles offer career growth within a national transport brand.

Qualifications

• Excellent people skills and ability to connect with customers.
• Customer-service driven with focus on satisfaction.
• Strong work ethic with high standards.
• Team player who collaborates with onboard crew and local colleagues.
• Flexible schedule including early mornings, evenings, weekends and bank holidays.
• Well-presented professional appearance reflecting the brand.

Responsibilities

• Greet passengers and deliver high-quality catering service on trains.
• Operate trolley service or run onboard shop.
• Ensure passengers travel in comfort and style.
• Support customers to maintain satisfaction.

Skills

People skills

Customer service

Work ethic

Team player

Flexibility

Presentation

Energetic personality

Job description

CrossCountry is seeking Retail Service Managers to lead onboard catering services from Birmingham, delivering a warm welcome and high-quality service. Successful candidates will staff trolley service or onboard shop, ensuring passengers travel in comfort and style.

Training occurs in Derby over four weeks, with a starting salary of £26,888 per year during training and rising to £34,061 after completion. Flexible, full-time roles offer career growth within a national transport brand.