Onboard Retail Service Manager – Guest Experience Leader

XC Trains Limited; Birmingham; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Free rail travel

Rail discounts

Job summary

CrossCountry is seeking Retail Service Managers to join our team based in Birmingham. You will be the face of CrossCountry onboard trains, providing a warm welcome and delivering a high-quality catering service with trolley or onboard shop options, making journeys comfortable and enjoyable.

We offer a permanent, full-time role with strong career prospects and comprehensive training at our Derby centre. You will need excellent people skills and a customer-service mindset, with flexibility for

Qualifications

• Excellent people skills and approachable manner.
• Customer-service driven with focus on satisfaction.
• Reliable, hardworking and consistent with high standards.
• Team player capable of working with onboard crew and locals.

Responsibilities

• Represent CrossCountry onboard trains, delivering warm welcomes and high-quality catering.
• Serve refreshments via trolley or onboard shop, ensuring a pleasant journey in both Standard and First Class.
• Maintain professional appearance and alignment with brand during shifts.
• Be flexible to work early mornings, evenings, weekends and bank holidays.

Skills

People skills

Customer service

Work ethic

Team player

Flexibility

Presentation

Personality

Job description

CrossCountry is seeking Retail Service Managers to join our team based in Birmingham. You will be the face of CrossCountry onboard trains, providing a warm welcome and delivering a high-quality catering service with trolley or onboard shop options, making journeys comfortable and enjoyable.

We offer a permanent, full-time role with strong career prospects and comprehensive training at our Derby centre. You will need excellent people skills and a customer-service mindset, with flexibility for