Onboard Host - Talent Pool (Rail Travel & Benefits)

FirstGroup; Hull and East Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Rail travel benefits (free/discounted)

Pension scheme

25 days leave + bank holidays

Health cashback scheme

Discounted shopping

Gym membership discount

Job summary

Hull Trains is seeking an Onboard Host for the Talent Pool in Hull. The role involves delivering hospitality and high‑level customer service on board, driving sales, and maintaining stock and safety standards.

Works on a 35-hour week with a comprehensive benefits package. Key duties include complying with food safety policy, managing stock, serving both First Class and Standard passengers, and supporting operations during disruptions.

Qualifications

• Customer service experience within a sales background.
• Cash handling and card payment experience.
• Level 2 Food Safety and Hygiene Certificate or food safety experience (desirable).

Responsibilities

• Comply with the Hull Trains Food Safety Policy.
• Maximise catering revenue through proactive selling on board.
• Undertake direct hospitality and customer service duties on board as directed by management.
• Offer all customers an exceptional food and beverage service in First Class & Standard.
• Meet sales targets.
• Ensure paperwork is completed correctly for stock control and financial records.
• Record stock issues and wastage accurately in the Stock Management system.
• Work with Hull Trains teams to maintain high service and safety standards.

Skills

Customer service

Cash handling

Communication

Food safety knowledge

Education

NVQ Level 2, Customer Services or equivalent

Level 2 Food Safety and Hygiene Certificate

Equivalent education

Tools

Stock management system

Point of sale (POS)

Job description

Hull Trains is seeking an Onboard Host for the Talent Pool in Hull. The role involves delivering hospitality and high‑level customer service on board, driving sales, and maintaining stock and safety standards.

Works on a 35-hour week with a comprehensive benefits package. Key duties include complying with food safety policy, managing stock, serving both First Class and Standard passengers, and supporting operations during disruptions.