Onboard Guest Experience Specialist

Royal Caribbean Group; England; On-site; GBP 18,000 - 28,000; Full time

Job summary

Royal Caribbean Group is seeking a Guest Services Officer onboard our ships to greet guests with warmth, resolve issues promptly and maintain a high standard of hospitality. The role requires outstanding customer service, strong communication, and good organizational skills, with a positive, people-focused attitude and a sense of humor.

Candidates should have at least one year of experience in a customer contact role in hotel or related industry, one year of cash handling, and English fluency;

Qualifications

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Skills

Customer service

Hospitality

Communication

Problem solving

Cash handling

Education

High school diploma

Job description

Royal Caribbean Group is seeking a Guest Services Officer onboard our ships to greet guests with warmth, resolve issues promptly and maintain a high standard of hospitality. The role requires outstanding customer service, strong communication, and good organizational skills, with a positive, people-focused attitude and a sense of humor.

Candidates should have at least one year of experience in a customer contact role in hotel or related industry, one year of cash handling, and English fluency;