Onboard Guest Services Specialist

Royal Caribbean Group; England; On-site; GBP 20,000 - 32,000; Full time

Job summary

Royal Caribbean Group is seeking a Guest Services Officer for onboard positions aboard our cruise ships. The role requires a friendly, passionate, and committed hospitality mindset, keen to listen actively and resolve guest issues to ensure high satisfaction.

You will demonstrate outstanding customer service, strong communication and organizational skills, and sound decision-making. English must be spoken clearly; additional languages are advantageous for guest interactions across onboard teams.

Qualifications

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.
• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

Skills

Customer service

Hospitality

Communication

Organizational skills

Decision making

Active listening

Problem solving

Education

High School Diploma

Tools

Telephone

Computers

Job description

Royal Caribbean Group is seeking a Guest Services Officer for onboard positions aboard our cruise ships. The role requires a friendly, passionate, and committed hospitality mindset, keen to listen actively and resolve guest issues to ensure high satisfaction.

You will demonstrate outstanding customer service, strong communication and organizational skills, and sound decision-making. English must be spoken clearly; additional languages are advantageous for guest interactions across onboard teams.