On-Train First-Class Host — Premium Customer Service

East Midlands Railway; Nottingham; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free travel on EMR

Discounted travel on other operators

Job summary

East Midlands Railway in Nottingham is hiring a First-Class Customer Host to join the on-train team. You will welcome customers, serve meals and snacks in first class from our menu, and provide refreshments while ensuring carriages are kept neat and tidy.

The role operates on a rota with shift work, including early mornings and late nights, with weekend requirements. We offer a competitive salary of £28,506.81 per year and a benefits package including free travel on EMR services and discounted

Qualifications

• Hard-working and always ready to provide excellent service with a smile.
• Polite, responsible and resilient with a customer-focused approach.
• Shift work on a rota, including mornings, nights and weekends.

Responsibilities

• Serve meals and snacks in first class from our menu.
• Provide refreshments on board and answer customer queries.
• Keep train carriages neat and tidy at all times.

Job description

East Midlands Railway in Nottingham is hiring a First-Class Customer Host to join the on-train team. You will welcome customers, serve meals and snacks in first class from our menu, and provide refreshments while ensuring carriages are kept neat and tidy.

The role operates on a rota with shift work, including early mornings and late nights, with weekend requirements. We offer a competitive salary of £28,506.81 per year and a benefits package including free travel on EMR services and discounted