First-Class On-Train Host | Warm Service & Free Travel

East Midlands Railway; East Midlands; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free travel on EMR

Friends & Family discounts

75% National Travel discount

Job summary

East Midlands Railway is seeking a friendly First-Class Customer Host based in Derby. You will welcome passengers, serve meals and snacks from the first-class menu, and provide refreshments on board while keeping carriages neat.

The role involves shift work on a daily rota, including early mornings and late trains, with weekend duties. EMR offers a competitive salary and travel benefits for you and your family.

Qualifications

• Hard-working with a customer-focused service approach.
• Polite, responsible and resilient in challenging situations.
• Able to maintain a positive and courteous demeanour with passengers.

Responsibilities

• Serve meals and snacks in first class from the on-train menu.
• Provide refreshments to customers on board.
• Keep train carriages neat and tidy at all times.

Skills

Customer service

Politeness

Reliability

Resilience

Friendly personality

Job description

East Midlands Railway is seeking a friendly First-Class Customer Host based in Derby. You will welcome passengers, serve meals and snacks from the first-class menu, and provide refreshments on board while keeping carriages neat.

The role involves shift work on a daily rota, including early mornings and late trains, with weekend duties. EMR offers a competitive salary and travel benefits for you and your family.