On-Tour Experience Delivery Lead

Travelsphere; Little Bowden; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Vocational Learning Support

Learning Journeys

Learning days (up to 5)

Flexible working

Holiday discounts

Healthcare cashback

Job summary

G Touring is seeking an On Tour Delivery Manager based in Market Harborough to lead the seamless operational delivery of exceptional holidays across Travelsphere and Just You. You will manage a small team and collaborate with DMCs, suppliers, and Holiday Directors to resolve issues in real time and maintain the highest standards of safety and customer satisfaction.

The role requires working 37.5 hours per week, with duties spanning pre- and post-holiday briefings, budget-conscious operations,

Qualifications

• Operational experience in travel/t tour operations.
• Strong leadership of remote/dynamic teams.
• Customer-centric, service-excellence mindset.

Responsibilities

• Handle on-tour operational matters with DMCs, suppliers, and Holiday Directors to resolve issues promptly.
• Ensure advertised holidays are delivered beyond customer expectations across Travelsphere and Just You tours.
• Oversee international travel delivery, including land transfers and arrival meet-and-assist.

Job description

G Touring is seeking an On Tour Delivery Manager based in Market Harborough to lead the seamless operational delivery of exceptional holidays across Travelsphere and Just You. You will manage a small team and collaborate with DMCs, suppliers, and Holiday Directors to resolve issues in real time and maintain the highest standards of safety and customer satisfaction.

The role requires working 37.5 hours per week, with duties spanning pre- and post-holiday briefings, budget-conscious operations,