On-site Technology Support Technician

TN United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a 2nd Line IT support specialist for their Belfast office. The role involves providing on-site technology support, resolving incidents, and ensuring client satisfaction through exceptional service. Ideal candidates will have extensive experience with Windows and Microsoft 365, along with strong communication skills. This position offers an opportunity to develop future-focused skills in a diverse and inclusive environment.

Benefits

Flexible working environment

World-class experiences

Diverse and inclusive culture

Qualifications

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment.
• Three years support experience in a professional services organisation is ideal.
• Experience working in an ITIL environment.

Responsibilities

• Resolving incidents and requests associated with end user software and hardware.
• Documenting actions on the ticket in ServiceNow.
• Maintaining awareness of EY Information Security policies.

Skills

Windows support

Microsoft 365 support

PC hardware knowledge

Mobile devices support

Excellent communication skills

Organisational skills

Education

Microsoft or relevant professional qualifications

Tools

ServiceNow

Job description

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Client:

EY

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

19aa768a3b7d

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

The opportunity

We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We are the ‘face of Enterprise Technology’, providing services to end users in person within our offices. We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology.

The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organised and able to prioritise your workload. You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And, you will be highly motivated to deliver exceptional client service.

Your key responsibilities

• Resolving Incidents and Requests associated with end user software, PC hardware, mobile technologies, printers
• Documenting all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
• Keeping customers informed on progress of their ticket until they have agreed the resolution
• Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers
• Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments
• Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to
• Conference room support; may include Microsoft Surface Hubs, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), regular meeting room checks.
• Printer
• Assisting with projects, including support for firm sponsored events, office moves or buildouts and TechBars (technology showcase)
• Assisting with PC builds and configuration
• Remote hands support for comms rooms; with direction from global specialist teams (eg, checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP / White glove support for identified key leaders
• As required, travel to other EY office locations
• This role is required to physically work in an EY office.

Skills and attributes for success

• Extensive experience supporting Windows and Microsoft 365 in an enterprise environment
• Broad knowledge of PC hardware, mobile devices and peripherals
• Excellent written and verbal communication skills
• Well organised, ability to multitask, prioritise your workload and meet SLAs

Ideally, you’ll also have

• Three years support experience in a professional services organisation
• Broad understanding of IP networking concepts
• Experience working in an ITIL environment
• Microsoft or other relevant professional qualifications
• ServiceNow experience or similar service management tool
• Mac support experience

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

Are you ready to shape your future with confidence? Apply today.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

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Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.