29 Apr 2025 BBBH57732 Technical Support Engineer (US Hours) £30000.00 - £45000.00 per annum + R[...]

MCS Group; Belfast; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading cyber security organization is seeking a Product Support Engineer based in Northern Ireland. The role involves troubleshooting technical issues, supporting users, and collaborating with teams to enhance products. This position offers a supportive team environment with opportunities for career progression, flexible working hours, and access to training and resources.

Benefits

Supportive team environment

Access to training and certifications

Culture focused on quality

Flat team structure with open communication

Excellent team retention

Qualifications

• Experience with technical troubleshooting across Linux, AWS, and databases.
• Strong communication skills for user support through tickets and live chat.
• Experience in cloud infrastructure and debugging tasks.

Responsibilities

• Troubleshoot technical issues across Linux, AWS, databases, and containers.
• Support users through tickets, live chat, and screen shares.
• Create documentation and contribute to the knowledge base.

Skills

Problem-solving skills

Technical curiosity

Cloud infrastructure

Networking

Debugging

Communication

Customer service mindset

Tools

SQL

JIRA

Salesforce

Job description

Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND**

MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi-national SAAS house champions career progression and growth, as well as a very trusting and flexible working environment.

What You'll Do

• Troubleshoot technical issues across Linux, AWS, databases, and containers

• Support users through tickets, live chat, and screen shares

• Create documentation and contribute to the knowledge base

• Collaborate with engineering and product teams on escalations

• Work US business hours, 2pm-10pm

What You'll Bring

• Strong problem-solving skills and technical curiosity

• Experience with cloud infrastructure, networking, and debugging

• Excellent communication and customer service mindset

• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

What's in It for You

• Fully remote - NI Based

• Supportive team environment that values autonomy and initiative.

• Opportunities to grow within a high-performing, purpose-driven team.

• Access to training, certifications, and resources to expand your skillset.

• A culture focused on doing things the right way, not the fast way.

• Flat team structure with open lines of communication.

• Excellent team retention - people like it here, and it shows.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.