On-Site Technical Support Engineer – MSP (Microsoft 365)

Telana

Preston

On-site

GBP 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Private medical insurance

Employee assistance programmes

Group life assurance

Income protection

Learning & development

Flexible working

Job summary

Telana in Preston, England is seeking a Technical Support Engineer to join its Managed Services Team. The role involves providing comprehensive support to clients, handling Tier 1 to Tier 2 resolutions, and possibly visiting customer sites in Central London for on-site coverage.

The position operates in a 24/7 service desk with shift opportunities. The ideal candidate has 2+ years in IT support, strong Microsoft 365 experience, and solid knowledge of AD, Windows Server, and networking.

Qualifications

2+ years in an IT support role (MSP preferred).
Strong experience administering the Microsoft 365 suite (Exchange Online, SharePoint Online, OneDrive).
Proficiency with Active Directory and Entra ID (Azure AD).
Solid Windows Server administration and core network services (DNS, DHCP).
Excellent written and verbal communication; ability to explain technical concepts to non-technical users.

Responsibilities

Serve as primary client contact via Teams/Meet, email, and ticketing system, managing tickets end-to-end (Tier 1–Tier 2).
Troubleshoot and resolve issues, maintaining SLA adherence and documentation.
Administer Microsoft 365 suite, Intune, and Entra ID; handle device enrollment and policy checks.
Collaborate with engineers, service delivery, and third-party vendors to resolve client issues.
Maintain and contribute to internal knowledge base; manage workload and ticket queues independently.