On-Site IT Technician — 2nd Line Support Lead (UK)

Teleonixs Limited; United Kingdom; Remote; GBP 32,000 - 42,000; Full time

Job summary

Teleonixs Limited in the United Kingdom is seeking an experienced IT Technician to provide on-site 2nd line IT support for our client. The role focuses on resolving complex issues while mentoring peers and maintaining secure, reliable systems.

You will work with the Infrastructure Lead, handle escalation, manage tickets, monitor systems, and contribute to IT projects and documentation. The ideal candidate has 5+ years in IT support, Windows/Linux, AD, networking, and cloud tech, with travel

Qualifications

• Senior IT support experience
• Windows/Linux servers knowledge
• Active Directory
• Networking and cloud technologies

Responsibilities

• Provide 2nd line IT support, resolving complex technical issues
• Act as escalation point for 1st line support
• Log, manage, and resolve tickets within SLAs
• Monitor systems and perform routine checks and backups
• Support user accounts, devices, and access management
• Contribute to IT projects and continuous improvement initiatives

Job description

Teleonixs Limited in the United Kingdom is seeking an experienced IT Technician to provide on-site 2nd line IT support for our client. The role focuses on resolving complex issues while mentoring peers and maintaining secure, reliable systems.

You will work with the Infrastructure Lead, handle escalation, manage tickets, monitor systems, and contribute to IT projects and documentation. The ideal candidate has 5+ years in IT support, Windows/Linux, AD, networking, and cloud tech, with travel