On-site IT Support Specialist — UK (Travel & On-Call)

DP World; West Midlands; On-site; GBP 28,000 - 42,000; Full time

Job summary

DP World is seeking a Technical Support Specialist to provide first and second-line IT support across our European operations from Doncaster or Rochdale in the United Kingdom. The role involves supporting end-user devices, diagnosing hardware/software/network issues, and maintaining documentation.

You will work with internal IT teams and vendors to deliver secure, reliable IT services. On-site work at DP World sites with up to 25% travel across the UK and occasional Europe, plus participation in

Qualifications

• Qualification in Computer Science or Information Technology or equivalent certifications.
• Proven experience providing first and second-line IT support across end-user devices.
• Strong understanding of desktop hardware, networking and server environments.
• Experience with incident management, change management and documentation processes.
• Able to troubleshoot methodically and communicate with technical and non-technical users.

Responsibilities

• Provide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.
• Diagnose and resolve hardware, software, network and server issues, escalating where appropriate.
• Support local and remote users while delivering a high level of customer service and technical expertise.
• Create and maintain technical documentation, work instructions and support procedures.
• Monitor and respond to service desk alerts and incident escalations in a timely manner.
• Participate in an on-call support rota for DP World sites across Europe when required.
• Support infrastructure projects including new site launches, server upgrades and network refreshes.
• Follow change, incident and problem management processes and security standards.
• Assist with IT asset management processes and lifecycle records.
• Collaborate with internal IT teams, vendors and stakeholders to deliver effective technical solutions.

Skills

IT support experience

End-user devices support

Networking concepts

Server environments

Incident & change management

Technical documentation

Education

Computer Science / IT qualification

Job description

DP World is seeking a Technical Support Specialist to provide first and second-line IT support across our European operations from Doncaster or Rochdale in the United Kingdom. The role involves supporting end-user devices, diagnosing hardware/software/network issues, and maintaining documentation.

You will work with internal IT teams and vendors to deliver secure, reliable IT services. On-site work at DP World sites with up to 25% travel across the UK and occasional Europe, plus participation in