On-Site IT Support Engineer (Manufacturing & ITIL)

ATS Global; East Midlands; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

23 days annual leave

Bank holidays

Family support days

Leave for medical appointments

Maternity and paternity leave

Sick pay

Salary sacrifice pension

Performance related bonus

Mortgage service

EAP

Life assurance

Away days

Job summary

ATS Global is seeking an On-Site Support Engineer to manage incidents across customer sites in the UK, acting as the first point of contact for IT issues and driving incident resolution within ITIL-based processes. You will collaborate with manufacturing teams and stakeholders to maintain high SLA compliance and operational excellence.

You will own incidents, perform deep-dive analyses, and contribute to process improvements while supporting day-to-day IT and manufacturing system operations

Qualifications

• Knowledge of manufacturing processes and systems.
• Knowledge of Incident Management.
• Knowledge of ITIL Processes.
• Experience of working amongst multi vendor IT environments.
• Experience of original equipment manufacturer (OEM) engagement.
• Knowledge of Windows hardware, software and networking troubleshooting.
• Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting.
• A full UK driving licence.
• Willingness to travel to cover other UK sites for holidays and sickness.
• British Citizenship / Eligible for Security Clearance.

Responsibilities

• Working effectively both individually and as part of the wider team
• Taking total ownership of your assigned incidents and tasks
• Ensuring incident and task deadlines are always met or exceeded
• Providing in-depth problem analysis of major incidents
• Providing meaningful risk and operational feedback
• Demonstrating high standards of professionalism and adherence to process at all times
• Communicating clearly and promptly with internal and external stakeholders
• Play an integral role in the day to day running of IT and manufacturing systems for your site

Skills

Incident Management

ITIL Processes

Multi-vendor IT environments

OEM engagement

Windows troubleshooting

Willingness to travel

Security clearance eligibility

Tools

Windows hardware

Windows software

Networking troubleshooting

OEM engagement tools

Job description

ATS Global is seeking an On-Site Support Engineer to manage incidents across customer sites in the UK, acting as the first point of contact for IT issues and driving incident resolution within ITIL-based processes. You will collaborate with manufacturing teams and stakeholders to maintain high SLA compliance and operational excellence.

You will own incidents, perform deep-dive analyses, and contribute to process improvements while supporting day-to-day IT and manufacturing system operations