On-Site 1st Line IT Support Technician

Converge UK; Stafford; Sur place; GBP 22 000 - 32 000; Plein temps

Résumé du poste

Converge UK is seeking a customer-focused 1st Line Support Agent to join our Technology & Services team on-site. You will resolve IT incidents and service requests for end users, supporting a range of hardware, software and Microsoft 365 tools while delivering a high standard of customer service.

You’ll work closely with internal teams and third-party suppliers, ensuring business-critical systems stay up and meeting service levels.

Qualifications

• GCSE Maths and English (or equivalent).
• Previous IT support experience within a service desk or customer-facing environment.
• Knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications.
• Excellent communication and interpersonal skills.
• Full UK driving licence.

Responsabilités

• Provide 1st line technical support for hardware, software and IT service issues.
• Diagnose and resolve incidents and service requests within agreed SLAs.
• Support Microsoft Windows environments and Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
• Set up, configure and deploy laptops, desktops, mobiles and peripherals.
• Manage user accounts, permissions and access requests.
• Support onboarding and offboarding activities, including equipment provisioning.
• Maintain IT asset records and equipment inventories.
• Escalate complex issues to appropriate teams when required.
• Liaise with third-party suppliers to assist with issue resolution.
• Assist with system upgrades, deployments and project work.

Connaissances

Troubleshooting

Communication

Customer service

Organisational skills

Problem solving

Formation

GCSE Maths and English

Outils

Microsoft Windows

Microsoft 365

Active Directory

Ticketing systems

Description du poste

Converge UK is seeking a customer-focused 1st Line Support Agent to join our Technology & Services team on-site. You will resolve IT incidents and service requests for end users, supporting a range of hardware, software and Microsoft 365 tools while delivering a high standard of customer service.

You’ll work closely with internal teams and third-party suppliers, ensuring business-critical systems stay up and meeting service levels.