IT Service Operations Engineer – Canary Wharf

Just Group; Greater London; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Birthday day off

Private medical cover

Income protection

Bonus scheme

Career progression

Headspace access

Employee assistance

Job summary

Just in Canary Wharf, London is seeking a Service Operations Engineer to provide high-quality IT support across end-user devices, software and collaboration tools. You’ll join the Service Operations team and help maintain a reliable end-user technology experience, with responsibilities spanning incident management, onboarding, and vendor coordination.

Ideal candidates have ITIL Foundation, strong Windows/365 skills, and a proactive, service-oriented mindset.

Qualifications

• Experience providing IT support in a service desk or service operations environment.
• ITIL Foundation certification or strong understanding of ITSM concepts.
• Proficient with Windows 11, AD, Microsoft 365 and cloud services.
• Experience supporting laptops, desktops, mobile devices, printers, AV equipment and Teams.
• Ability to diagnose and resolve hardware, software and application issues remotely and in person.
• Experience using ITSM platforms such as ServiceNow to manage incidents and requests.
• Knowledge of endpoint management and automation tools including SCCM and PowerShell.
• Strong customer service and communication skills across all levels.

Responsibilities

• Deliver first and second-line IT support for end-user devices and workplace tech.
• Diagnose and resolve incidents within agreed service levels.
• Maintain ownership of tickets with updates and timely resolution.
• Support Windows, cloud services, networking and enterprise apps.
• Configure and maintain laptops, desktops, mobiles, printers and AV equipment.
• Collaborate with internal teams and third-party suppliers to resolve issues.
• Identify process improvements and share knowledge with the team.
• Build positive relationships with colleagues at all levels.
• Contribute to team projects and service-improvement initiatives.
• Provide support during office moves and device provisioning.

Skills

IT support

ITIL Foundation

Windows 11

Microsoft 365

Team collaboration

Tools

ServiceNow

SCCM

PowerShell

Active Directory

Job description

Just in Canary Wharf, London is seeking a Service Operations Engineer to provide high-quality IT support across end-user devices, software and collaboration tools. You’ll join the Service Operations team and help maintain a reliable end-user technology experience, with responsibilities spanning incident management, onboarding, and vendor coordination.

Ideal candidates have ITIL Foundation, strong Windows/365 skills, and a proactive, service-oriented mindset.