On-Site IT & Manufacturing Systems Engineer

ATS Global; Rotherham; Hybrid; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Annual leave 23 days

Private healthcare

Family support days

Leave for medical appointments

Maternity leave

Paternity leave

Sick pay

Pension via salary sacrifice

Bonus (discretionary)

Life assurance

Employee Assistance Programme

Free parking

On-site parking

Mortgage service access

Store discount

Referral programme

Zusammenfassung

ATS Global is seeking an On-Site Technical Support Engineer to join our UK support operations. You will act as the first point of contact for IT issues on customer sites, owning incidents and tasks, driving resolution, and ensuring SLA compliance across our manufacturing environments.

You will work with manufacturing teams to analyze problems, provide timely updates, and deliver high-quality, integrated solutions.

Qualifikationen

• Knowledge of manufacturing processes and systems.
• Knowledge of Incident Management.
• Knowledge of ITIL processes.
• Experience in multi-vendor IT environments.
• Experience with OEM engagement.
• UK driving licence and willingness to travel within the UK.

Aufgaben

• Own assigned incidents and tasks to resolution.
• Ensure SLA/SMA deadlines are met or exceeded.
• Provide in-depth analysis of major incidents.
• Communicate clearly with stakeholders.
• Support day-to-day IT and manufacturing systems on site.

Kenntnisse

Incident Management

ITIL familiarity

Windows troubleshooting

OEM engagement

UK driving licence

Travel willingness

Security Clearance eligible

Jobbeschreibung

ATS Global is seeking an On-Site Technical Support Engineer to join our UK support operations. You will act as the first point of contact for IT issues on customer sites, owning incidents and tasks, driving resolution, and ensuring SLA compliance across our manufacturing environments.

You will work with manufacturing teams to analyze problems, provide timely updates, and deliver high-quality, integrated solutions.