On-Site IT Lead - Estate & Hospitality Tech

Carnegie Clubs (International) Ltd; Skibo; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Share of gratuities

33 days annual leave pro-rata

Auto enrolment pension scheme

Company Vehicle

Occupational sick pay

Family friendly support

Life assurance cover

Wellbeing support platforms

Cycle to work

Free meals on shift

Staff gym access

Team events

Job summary

Carnegie Clubs (International) Ltd. is seeking an IT Lead to establish our first dedicated on-site IT function at Skibo Castle.

You will oversee day-to-day IT operations across the estate, balancing security, reliability and user experience while engaging with diverse teams from hospitality to operations. You will build relationships, understand how people work, and translate complex tech into practical solutions that empower staff, members and guests.

Qualifications

• Proven experience in a broad IT role within a complex operational environment.
• Strong technical knowledge across end-user computing, networks, hardware, software and cloud-based systems.
• Experience supporting Microsoft 365 environments, including user administration, permissions and security.
• Experience troubleshooting and resolving technical issues both remotely and in person.
• Ability to communicate technical information clearly and confidently to non-technical colleagues.
• Experience managing IT assets, licences and technology lifecycle requirements.

Responsibilities

• Review our existing IT infrastructure, systems, processes and supplier arrangements.
• Identify risks, gaps and opportunities for improvement across the Estate.
• Develop a practical IT framework aligned with the needs of the Club.
• Maintain appropriate records, documentation, policies and technology standards.
• Spend time with teams to understand how they work and where technology can support them better.
• Build strong relationships and be a trusted, approachable point of contact for IT.
• Provide practical day-to-day IT support and take ownership of issues through to resolution.
• Translate technical information into clear, straightforward language and build confidence across the Club.
• Manage user access, equipment and technology requirements across the employee lifecycle.
• Oversee the reliability of our IT infrastructure, systems, connectivity and equipment.
• Work with external specialists to maintain networks, cloud services and other core technology.
• Identify recurring issues and work towards sustainable solutions.
• Coordinate upgrades, new systems and technology improvements with minimal disruption to the operation.
• Consider the wider operational impact before recommending or implementing technology changes.
• Ensure appropriate cyber security controls, access and permissions are in place.
• Support backup, disaster recovery and business continuity arrangements.
• Respond appropriately to cyber incidents and coordinate specialist support where needed.
• Provide practical guidance to colleagues and keep abreast of emerging cyber risks.
• Act as the key internal contact for IT providers, suppliers and specialist partners.
• Know when an issue can be managed internally and when external expertise is required.
• Ensure recommendations and solutions are proportionate, sensible and appropriate for the Club.
• Support the management of contracts, licences, renewals and technology spend.
• Understand how people work before deciding what the technology solution should be.
• Balance operational need, security, reliability, user experience and cost.
• Find practical solutions rather than simply identifying problems.
• Challenge poor practice constructively, remaining calm and solutions-focused when issues arise.
• Explore practical opportunities to use emerging technology, including AI, to improve how we work while considering security, data protection and the needs of our people.
• Look for opportunities to make technology simpler, more reliable and more effective for our teams, members and guests.

Skills

Broad IT experience

End-user computing

Networks & connectivity

Cloud-based systems

Microsoft 365 admin

Troubleshooting

IT infrastructure

Cyber security basics

Vendor management

IT projects delivery

Communication

Education

IT qualifications

Job description

Carnegie Clubs (International) Ltd. is seeking an IT Lead to establish our first dedicated on-site IT function at Skibo Castle.

You will oversee day-to-day IT operations across the estate, balancing security, reliability and user experience while engaging with diverse teams from hospitality to operations. You will build relationships, understand how people work, and translate complex tech into practical solutions that empower staff, members and guests.