On-Site IT Helpdesk Analyst (UK)

holmanautogroup; Birmingham; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join our IT Services team in Birmingham. This permanent role requires on-site attendance five days a week, with three days in the office, and offers a competitive salary and benefits package.

You will diagnose and resolve hardware and software issues, support onboarding for new starters, deploy applications, and maintain documentation. A degree or equivalent, plus MS Office proficiency, are required.

Qualifications

• Bachelor's degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent experience).
• Proficient with desktop applications; MCP certifications beneficial.
• Familiar with service desk platforms (ServiceNow preferred).
• Strong proficiency in MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Solid understanding of information security concepts, protocols, and best practices.

Responsibilities

• Provide comprehensive IT support to multiple locations, diagnosing and resolving hardware (PCs, laptops, mobile devices) and software issues.
• Manage and prioritize Help Desk tickets and email queues, ensuring timely resolution within SLAs.
• Supporting new starter IT onboarding for the Birmingham offices, delivering properly configured hardware and inductions.
• Deploying new application software and upgrades following standardized procedures, coordinating with stakeholders to minimize disruption.
• Document all technical activities, troubleshooting steps, resolutions, and configurations for knowledge sharing.
• Ownership and maintenance of the stockroom, including goods in delivery receipt.
• Collaboration with vendors, Application Support, developers, and infrastructure teams to troubleshoot complex IT issues.
• Maintain and update system documentation and knowledge base entries.
• Monitor and manage application availability, capacity, and performance metrics.
• Assist in IT security policy enforcement and GDPR compliance.
• Participate in IT project initiatives and post-implementation reviews.

Skills

Problem solving

Customer service

Communication

Teamwork

Education

Bachelor's degree or NVQ Level 3 in Computer Science, IT, or related field

Tools

ServiceNow

Intune

NinjaOne

Job description

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join our IT Services team in Birmingham. This permanent role requires on-site attendance five days a week, with three days in the office, and offers a competitive salary and benefits package.

You will diagnose and resolve hardware and software issues, support onboarding for new starters, deploy applications, and maintain documentation. A degree or equivalent, plus MS Office proficiency, are required.