On-Site IT Helpdesk Analyst – Birmingham

Holman Enterprises; Birmingham; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join the IT Services team in Birmingham. This permanent role involves on-site support five days a week with three days in the office, offering a competitive £32,000–£34,000 salary dependent on experience.

You will diagnose hardware and software issues, manage tickets, onboard new starters, deploy software, and maintain documentation while ensuring security and regulatory compliance.

Qualifications

• Bachelor’s degree or NVQ Level 3 in Computer Science, IT, or related field (or equivalent experience).
• Proficient with desktop applications; MCP certifications beneficial.
• Familiar with service desk platforms (ServiceNow preferred).
• Strong proficiency in MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Solid understanding of information security concepts, protocols, and best practices.
• Demonstrable experience supporting a corporate PC helpdesk, with additional desktop technologies experience considered beneficial.
• Experience with patching and software deployment; familiarity with Intune and NinjaOne is a plus.
• Experience in information security with a solid working knowledge of GDPR, including policy development, audit activities, and compliance processes.

Responsibilities

• Provide comprehensive IT support to multiple locations, diagnosing and resolving hardware and software issues.
• Manage and prioritize Help Desk tickets and email queues, ensuring timely resolution within SLAs.
• Support new starter IT onboarding for Birmingham offices, delivering configured hardware and inductions.
• Deploy new application software and upgrades, ensuring compatibility and minimizing disruption.
• Document all technical activities and configurations for knowledge sharing and records.
• Maintain stockroom and manage physical assets, including manual handling tasks.
• Collaborate with vendors and infrastructure teams to troubleshoot issues and coordinate resolutions.
• Maintain system documentation, procedures, and knowledge base entries for IT operations.
• Monitor application availability, capacity and performance, addressing potential issues proactively.
• Assist in IT security policy enforcement and data privacy compliance.

Skills

Bachelor’s degree

NVQ Level 3

ServiceNow

MS Office

Information security

GDPR knowledge

Analytical skills

Strong communication

Education

Bachelor’s degree or NVQ Level 3 in Computer Science/IT or related field

Tools

ServiceNow

Intune

NinjaOne

Job description

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join the IT Services team in Birmingham. This permanent role involves on-site support five days a week with three days in the office, offering a competitive £32,000–£34,000 salary dependent on experience.

You will diagnose hardware and software issues, manage tickets, onboard new starters, deploy software, and maintain documentation while ensuring security and regulatory compliance.