IT Helpdesk Analyst – On-Site Support & Onboarding

Holman; West Midlands; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

26 days off a year + Bank Holidays

Health Cash Plan

Free onsite bi-weekly yoga

Free onsite massage

Job summary

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join the IT Services team in Birmingham. This permanent hybrid role requires attending the office three days a week while supporting staff across multiple locations.

You will diagnose hardware and software issues, manage tickets, onboard new hires, deploy applications, document processes, and help maintain security and compliance. The role offers a salary of £32,000–£34,000 and a benefits package.

Qualifications

• Bachelor’s degree or NVQ Level 3 in IT or related field.
• Proficient with desktop applications; MCP certifications beneficial.
• Familiar with service desk platforms (ServiceNow preferred).
• Strong proficiency in MS Office; Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint.
• Solid understanding of information security concepts and GDPR.

Responsibilities

• Provide IT support to multiple locations, diagnosing hardware and software issues.
• Manage Help Desk tickets and emails, meeting SLAs and maintaining a positive customer experience.
• Support onboarding for new starters, delivering configured hardware and inductions.
• Deploy and upgrade applications following standardized procedures.
• Document technical steps and configurations to maintain records.
• Maintain stockroom and handle goods in delivery receipt.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Teamwork

Education

Bachelor’s degree or NVQ Level 3 in IT

MCP certifications beneficial

Tools

ServiceNow

Intune

NinjaOne

Job description

Holman UK is seeking an enthusiastic IT Helpdesk Analyst to join the IT Services team in Birmingham. This permanent hybrid role requires attending the office three days a week while supporting staff across multiple locations.

You will diagnose hardware and software issues, manage tickets, onboard new hires, deploy applications, document processes, and help maintain security and compliance. The role offers a salary of £32,000–£34,000 and a benefits package.