On-Site General Manager — Mixed-Use Destination, Cambridge

K L Recruitment Solutions Ltd; Cambridge; On-site; GBP 70,000 - 110,000; Full time

Job summary

K L Recruitment Solutions Ltd in Cambridge seeks a General Manager to lead the operation, customer experience and community environment of a landmark mixed-use destination in central Cambridge. On-site role, you will work with the property management team, occupiers and partners to deliver an exceptional, service-led environment.

You will oversee maintenance, budgets and CAPEX, while driving sustainability and ESG initiatives and supporting leasing activity.

Qualifications

• Experience leading on-site operations in a high-profile Grade A office environment.
• Proven leadership of on-site operational teams.
• Experience managing service charge budgets and major CAPEX projects.
• Strong commercial awareness and excellent communication with senior stakeholders.

Responsibilities

• Lead and develop on-site management and service partner teams.
• Build strong relationships with occupiers and key stakeholders.
• Deliver exceptional customer experience and foster community engagement.
• Manage operational performance, SLAs, KPIs, risk and compliance.
• Oversee planned and reactive maintenance and building services.
• Support service charge budgets, procurement and CAPEX projects.
• Drive sustainability, ESG and socially responsible management initiatives.
• Support leasing, disposals, due diligence and investment activities.
• Set and embed operational standards and service culture for the destination.

Skills

Leadership

Team management

Stakeholder engagement

Budget management

CAPEX understanding

Job description

K L Recruitment Solutions Ltd in Cambridge seeks a General Manager to lead the operation, customer experience and community environment of a landmark mixed-use destination in central Cambridge. On-site role, you will work with the property management team, occupiers and partners to deliver an exceptional, service-led environment.

You will oversee maintenance, budgets and CAPEX, while driving sustainability and ESG initiatives and supporting leasing activity.