General Manager

K L Recruitment Solutions Ltd; Cambridge; On-site; GBP 70,000 - 110,000; Full time

Job summary

K L Recruitment Solutions Ltd in Cambridge seeks a General Manager to lead the operation, customer experience and community environment of a landmark mixed-use destination in central Cambridge. On-site role, you will work with the property management team, occupiers and partners to deliver an exceptional, service-led environment.

You will oversee maintenance, budgets and CAPEX, while driving sustainability and ESG initiatives and supporting leasing activity.

Qualifications

• Experience leading on-site operations in a high-profile Grade A office environment.
• Proven leadership of on-site operational teams.
• Experience managing service charge budgets and major CAPEX projects.
• Strong commercial awareness and excellent communication with senior stakeholders.

Responsibilities

• Lead and develop on-site management and service partner teams.
• Build strong relationships with occupiers and key stakeholders.
• Deliver exceptional customer experience and foster community engagement.
• Manage operational performance, SLAs, KPIs, risk and compliance.
• Oversee planned and reactive maintenance and building services.
• Support service charge budgets, procurement and CAPEX projects.
• Drive sustainability, ESG and socially responsible management initiatives.
• Support leasing, disposals, due diligence and investment activities.
• Set and embed operational standards and service culture for the destination.

Skills

Leadership

Team management

Stakeholder engagement

Budget management

CAPEX understanding

Job description

Confidential opportunity with a landmark mixed-use destination

I am supporting the search for an experienced General Manager to lead the operation, customer experience and community environment of a new mixed-use destination in central Cambridge.

The development includes approximately 110,000 sq ft of Grade A office space, 70 build-to-rent apartments, green and community spaces, a nursery, and retail and food outlets. Designed to the highest sustainability standards, it is set to become a leading destination for businesses, residents and the wider community.

The role

Based on-site, you’ll lead all landlord operations and act as the key ambassador for the development. You’ll work closely with the property management team, asset management representatives, occupiers, residents, contractors and service partners to deliver an exceptional environment and consistently high standards of service.

You’ll be responsible for:

• Leading and developing the on-site management and service partner teams
• Building strong relationships with occupiers and key stakeholders
• Delivering excellent customer experience and community engagement
• Managing operational performance, SLAs, KPIs, risk and compliance
• Overseeing planned and reactive maintenance and building services
• Supporting service charge budgets, procurement and CAPEX projects
• Delivering sustainability, ESG and socially responsible management initiatives
• Supporting leasing, disposals, due diligence and investment-related activity
• Establishing the operational standards and service culture for the destination

About you

You’ll be an experienced property or facilities management professional with a strong background in a high-profile Grade A office environment. You’ll ideally bring:

• Experience mobilising a new commercial building into business as usual
• Proven leadership of on-site operational teams
• Experience managing service charge budgets and major CAPEX projects
• Sound knowledge of building design, base build management and MEP systems
• Strong commercial awareness and communication skills
• The confidence to work with senior stakeholders and represent client interests
• A resilient, accountable and solutions-focused approach

This is a rare opportunity to shape the operational identity, customer experience and community culture of a major new destination from the outset.

Location:

Central Cambridge

Role:

General Manager

Candidates must hold proven and relevant experience, have the right to work in the UK and be able to work full time on site.