On‑Site Events Operations Lead

Hyatt Regency; Birmingham; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Salary

Complimentary nights per year

Discounted stays

Food & beverage discount

Meals on duty

Gym access

Holiday allowance

Learning & development

Headspace membership

DE&I initiative opportunities

Career progression

Job summary

Hyatt Regency Birmingham is seeking an Assistant Events Manager to deliver premium corporate and social events. You will work with the Events Operations and Sales teams to coordinate delivery, manage client expectations, and support revenue objectives.

This is a full-time, on-site role, requiring flexibility across Monday to Sunday, including evenings and weekends. You will lead event operations, develop the team, and uphold Hyatt standards to ensure guest satisfaction.

Qualifications

• Proven track record assisting in the management of a successful events operation within a hotel environment.
• Ability to lead, motivate and develop a team to achieve high standards.
• Excellent communication and interpersonal skills for guest, client and colleague interactions.

Responsibilities

• Lead and oversee the seamless operation of corporate and social events.
• Coordinate event planning and execution to ensure exceptional guest satisfaction.
• Act as a key point of contact for event clients and internal stakeholders.
• Liaise with the Sales team regarding event bookings, enquiries, and operational requirements.
• Ensure all events are delivered in accordance with hotel standards, policies, and procedures.
• Support stock control and inventory management within the Events department.
• Assist with forecasting staffing requirements and scheduling team resources effectively.
• Monitor event performance and identify opportunities to enhance service quality and efficiency.
• Support recruitment, training, development, and performance management of team members.
• Conduct regular team briefings and ensure effective cross-department communication.
• Handle guest feedback and resolve issues promptly and professionally.
• Support departmental revenue objectives through effective event operations and up-selling.

Skills

Event management experience

Team leadership

Communication skills

Microsoft Office proficiency

Tools

Event management systems

Hotel operating systems

Job description

Hyatt Regency Birmingham is seeking an Assistant Events Manager to deliver premium corporate and social events. You will work with the Events Operations and Sales teams to coordinate delivery, manage client expectations, and support revenue objectives.

This is a full-time, on-site role, requiring flexibility across Monday to Sunday, including evenings and weekends. You will lead event operations, develop the team, and uphold Hyatt standards to ensure guest satisfaction.