On-site Customer Service & Sales Executive

Benchpeg Ltd.; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

24 days holiday

Bank holidays

Company pension

Health care cash plan

Employee assistance program

Retail discounts

Staff discounts

Eye test vouchers

Flu jabs

Job summary

Weston Beamor, the UK's leading jewellery manufacturer, is seeking a friendly, proactive Customer Service & Sales Executive to join our Hatton Garden team on-site. You’ll be the first point of contact for customers, offering expert advice and guiding them through their buying journey.

Working across Sales, Production and Operations, you’ll log enquiries, process orders, resolve queries promptly and identify sales opportunities.

Qualifications

• Previous experience in a customer service, sales support or customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong relationship-building and customer engagement skills.
• Confident using CRM or customer management systems.
• Good IT skills and experience using Microsoft Office.
• Strong attention to detail and accuracy when processing customer information.
• A proactive approach with excellent problem-solving skills.
• Desirable: Experience within a manufacturing, jewellery or product-based business.
• Desirable: Knowledge of jewellery products and manufacturing processes.
• Desirable: Experience supporting a sales function.
• Desirable: Understanding of stock control or production planning.
• Desirable: Experience handling customer complaints and resolutions.

Responsibilities

• Deliver a high standard of customer service across all customer interactions.
• Accurately log enquiries and process customer orders using internal systems.
• Resolve customer queries and complaints promptly, professionally and empathetically.
• Build positive, long-lasting relationships with customers through excellent communication and support.
• Maintain accurate customer records and ensure high-quality data is captured.
• Act as the voice of the customer by sharing feedback with key stakeholders to improve the customer experience.
• Identify buying opportunities and confidently explain the features and benefits of our products and services.
• Educate customers on jewellery components, manufacturing processes and product suitability.
• Support customers in selecting the most appropriate products for their requirements.
• Assist the Sales team with customer enquiries, quotations, orders and product launches.
• Promote additional products and services where appropriate to maximise sales opportunities.
• Client visits and range planning
• Develop and maintain a strong understanding of our jewellery products and manufacturing capabilities.
• Work collaboratively with Production, Design and other departments to resolve customer issues efficiently.
• Support continuous improvement by identifying opportunities to enhance the customer journey.
• Contribute to maintaining consistently high customer satisfaction levels.

Skills

CRM experience

Customer service

Sales support

Communication

Relationship building

Problem solving

Tools

Microsoft Office

Job description

Weston Beamor, the UK's leading jewellery manufacturer, is seeking a friendly, proactive Customer Service & Sales Executive to join our Hatton Garden team on-site. You’ll be the first point of contact for customers, offering expert advice and guiding them through their buying journey.

Working across Sales, Production and Operations, you’ll log enquiries, process orders, resolve queries promptly and identify sales opportunities.