On-Site Customer Service & Finance Administrator

Abrasive Technology; Colwyn Bay; On-site; GBP 26,000 - 34,000; Full time

Job summary

Abrasive Technology is seeking a highly organised Customer Service & Finance Administrator to join on-site at our Colwyn Bay facility. The role covers Customer Service, Operations, and Finance, including order processing, AP administration, and general admin support to help maintain excellent customer service and operational efficiency.

Full training will be provided in Microsoft Dynamics 365 Business Central, Accounts Payable processes, shipping docs, intercompany orders, and production

Qualifications

• Previous experience in customer service, administration, order processing, or office support roles.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Excel, and Teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational and time management skills.
• Proactive and positive approach to work.
• Ability to build effective working relationships with customers and colleagues.

Responsibilities

• Process customer sales orders accurately using the company ERP system.
• Prepare and issue customer quotations using approved pricing information.
• Respond to customer enquiries via telephone, email, and Microsoft Teams.
• Provide customers with order updates and resolve queries promptly.
• Maintain accurate customer, order, and product records.
• Collaborate with Production, Engineering, Quality, Purchasing, and Finance teams to support customer requirements.
• Monitor orders and communicate delivery concerns to relevant departments.
• Support production planning admin by updating reports, records, schedules, and system information.
• Process intercompany orders and related admin transactions.
• Perform general administrative and office support duties.
• Contribute to continuous improvement initiatives and identify process improvements.

Job description

We are seeking a highly organised and proactive Customer Service & Finance Administrator to join our team on-site at our Colwyn Bay facility. This is a varied role providing support across Customer Service, Operations, and Finance functions. The successful candidate will be responsible for customer order processing, administrative support, and Accounts Payable administration while working closely with internal departments to ensure excellent customer service and operational efficiency. This position offers an excellent opportunity for someone with administration or customer service experience who is looking to develop their skills within a manufacturing environment. Full training will be provided in finance processes, ERP systems, shipping documentation, and internal business procedures.

About the Role

We are seeking a highly organised and proactive Customer Service & Finance Administrator to join our team on-site at our Colwyn Bay facility. This is a varied role providing support across Customer Service, Operations, and Finance functions. The successful candidate will be responsible for customer order processing, administrative support, and Accounts Payable administration while working closely with internal departments to ensure excellent customer service and operational efficiency. This position offers an excellent opportunity for someone with administration or customer service experience who is looking to develop their skills within a manufacturing environment. Full training will be provided in finance processes, ERP systems, shipping documentation, and internal business procedures.

Key Responsibilities

• Process customer sales orders accurately and efficiently using the company ERP system.
• Prepare and issue customer quotations using approved pricing information.
• Respond professionally to customer enquiries via telephone, email, and Microsoft Teams.
• Provide customers with order updates and resolve queries in a timely manner.
• Maintain accurate customer, order, and product records.
• Liaise with Production, Engineering, Quality, Purchasing, and Finance teams to support customer requirements.
• Monitor customer orders and communicate any delivery concerns to relevant departments.
• Support production planning administration activities by updating reports, records, schedules, and system information.
• Process intercompany orders and associated administrative transactions.
• Perform general administrative and office support duties.
• Contribute to continuous improvement initiatives and identify opportunities to improve processes.

Finance Administration

• Review the Accounts Payable mailbox and process supplier invoices.
• Match supplier invoices to purchase orders and receipts.
• Maintain accurate supplier account information and records.
• Reconcile supplier statements against the Accounts Payable ledger.
• Assist with month-end Accounts Payable reconciliations.
• Review outstanding purchase orders and follow up where necessary.
• Support document management, filing, and finance administration activities.
• Assist the Finance team with process improvements and adherence to company procedures.

Full Training Provided

We understand that candidates may not have experience in every aspect of the role. Full training will be provided in:

• Microsoft Dynamics 365 Business Central (ERP)
• Accounts Payable processes
• Shipping, import, and export documentation
• Intercompany order administration
• Production planning administration support
• Internal company systems and procedures

About You

Essential Skills & Experience

• Previous experience in a customer service, administration, sales administration, order processing, or office support role.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office applications, particularly Outlook, Excel, and Teams.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong organisational and time management skills.
• Proactive and positive approach to work.
• Ability to build effective working relationships with customers and colleagues.

Desirable Skills & Experience

• Experience using ERP systems, ideally Microsoft Dynamics 365 Business Central.
• Experience within a manufacturing, engineering, or production environment.
• Previous exposure to Accounts Payable or finance administration.
• Knowledge of shipping, import, or export documentation.

Why Join Us?

• Competitive salary.
• Full training and ongoing development.
• Opportunity to gain finance and ERP system experience.
• Supportive and collaborative working environment.
• Varied role with exposure to customer service, operations, and finance.
• Opportunities for career development and progression.

We welcome applications from candidates who meet most of the requirements and are eager to learn. If you have strong administration and customer service skills, we'd love to hear from you.