On-Site CSM, POS & Payments for Live Events

Prism Digital; Slough; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

Prism Digital is seeking a Customer Success Manager to own each client account end to end for its POS and payments platform used at festivals, arenas and live events. The role is hybrid with London sites and travel to go-lives.

You will be the single point of contact, manage complex multi-vendor operations, handle invoicing and rev-share conversations, and be on-site for live events including evenings and weekends.

Qualifications

• Own delivery end to end across projects, CS or AM, or running a venue.
• Manage complex operations with multiple vendors and moving parts.
• Own the customer relationship as the single point of contact.
• Delegate to and hold teams accountable when none report to you.
• Handle invoicing, payments and rev-share conversations with clients.
• Travel and be on-site for go-lives, including evenings and weekends.

Responsibilities

• Own each client account end to end and be the main contact.
• Go-live on-site at live events.
• Work with CRM, ticketing and project management tools.
• Monitor SLA performance and report outcomes.
• Be the face of the business to clients on your patch.

Skills

End-to-end delivery

CRM / HubSpot

Multi-vendor operations

Customer relationship ownership

On-site go-lives

Invoicing and rev-share

Tools

HubSpot

Job description

Prism Digital is seeking a Customer Success Manager to own each client account end to end for its POS and payments platform used at festivals, arenas and live events. The role is hybrid with London sites and travel to go-lives.

You will be the single point of contact, manage complex multi-vendor operations, handle invoicing and rev-share conversations, and be on-site for live events including evenings and weekends.