On-Site Event Tech Success Lead

Prism Digital; Greater London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

Prism Digital is hiring a Customer Success Manager to own each client account end to end, from go-live to ongoing support. This role is hybrid, with travel to live events and on-site go-lives.

You’ll be the single point of contact, coordinating with vendors, invoicing discussions, and ensuring smooth delivery in fast-paced festival environments. Clients span multiple countries; travel and evenings/weekends are part of go-lives.

Qualifications

• Experience delivering end-to-end projects in customer success, account management, events, or venue operations.
• Comfortable coordinating with multiple vendors and moving parts in live environments.
• Proven track record as the single point of contact for customers.

Responsibilities

• Own each client account end to end from go-live to post-event follow-up.
• Be on-site at live events for go-lives, including some evenings and weekends.
• Liaise with CRM, ticketing, and project management tools to monitor SLAs.
• Serve as the face of the business to clients on your patch.

Skills

End-to-end delivery

Vendor management

Client relationship ownership

Delegation

Invoicing & payments

Travel on-site

Tools

HubSpot

Job description

Prism Digital is hiring a Customer Success Manager to own each client account end to end, from go-live to ongoing support. This role is hybrid, with travel to live events and on-site go-lives.

You’ll be the single point of contact, coordinating with vendors, invoicing discussions, and ensuring smooth delivery in fast-paced festival environments. Clients span multiple countries; travel and evenings/weekends are part of go-lives.