On-Site Community Housing & Tenancy Officer

Wyedean Housing Association; Coleford; On-site; GBP 26,000 - 38,000; Full time

Job summary

Wyedean Housing Association is seeking a Community Housing Officer for a full-time, on-site role based in Coleford. You will manage tenancies, lettings, income management and tenancy support across multiple estates.

Responsibilities include responding to resident enquiries, addressing anti-social behaviour, conducting home visits and estate inspections, coordinating with external agencies, and maintaining accurate records.

Qualifications

• Strong tenancy and housing management skills, including Tenancy Management and Housing Management.
• Experience in identifying, addressing, and preventing Anti-social Behaviour within residential communities.
• Experience of a supportive management of rent accounts.
• Ability to provide Supportive Housing services, including signposting to support agencies and assisting residents to sustain tenancies.
• Excellent Communication skills, both written and verbal, with the ability to engage effectively with residents, colleagues, and partner organisations.
• Knowledge of social housing regulations and best practices, with a commitment to fair and inclusive service delivery.
• Strong organisational and record-keeping skills, with attention to detail and ability to manage a varied caseload.
• Confidence in working independently on-site across different locations, including conducting visits and inspections.
• Relevant experience in housing, community work, or a related field; a housing-related qualification or training (e.g., CIH) is an advantage.

Responsibilities

• Tenancy management, lettings, income management and tenancy support.
• Respond to resident enquiries, address and record anti-social behaviour reports.
• Conduct home visits and estate inspections; coordinate with external agencies as needed.
• Maintain accurate records, prepare reports, and contribute to service improvements and housing policies.

Skills

Tenancy Management

Housing Management

Anti-social Behaviour

Rent Accounts

Signposting to support agencies

Communication skills

Housing regulations

Organisation & Records

Independent on-site work

Education

CIH qualification (advantage)

Job description

Wyedean Housing Association is seeking a Community Housing Officer for a full-time, on-site role based in Coleford. You will manage tenancies, lettings, income management and tenancy support across multiple estates.

Responsibilities include responding to resident enquiries, addressing anti-social behaviour, conducting home visits and estate inspections, coordinating with external agencies, and maintaining accurate records.