On‑Site Client Experience Coordinator

Ramboll; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

Matched pension contributions

Private medical cover

Life assurance

Flexible work environment

Job summary

Ramboll in Birmingham is seeking a Client Relations Coordinator for a site-based, full-time role. You will deliver front of house support, a positive visitor experience, and ensure facilities and IT tasks are managed effectively on a daily basis.

You will liaise with the Location Support Coordinator, coordinate meetings, assist with AV and conferencing, and maintain health, safety and GDPR compliance across office sites. A proactive, organised team player is essential.

Qualifications

• Excellent planning and organising skills.
• Proficient with MS Office (Word, Excel, Outlook, Teams).
• Good communication, responsive and flexible.
• Ability to build internal and external relationships.
• Ability to multi-task and work under pressure.
• Right to Work in the UK (no visa sponsorship).

Responsibilities

• Deliver a positive visitor experience, manage sign-in, health and safety and GDPR compliance.
• Support front of house and desk bookings; manage reception duties and appointment scheduling.
• Coordinate meeting rooms, AV setup, conferencing facilities and IT assistance.
• Log tickets via the Helpdesk and ensure timely resolution for clients and visitors.
• Liaise with FM, cleaning and PPM engineers; support KPI/SLA reviews.
• Assist on-site events, office facilities delivery, and health and safety compliance.
• Travel to other Ramboll offices as needed to cover absences.

Skills

MS Office

Communication skills

Organisational skills

Customer service

Right to Work UK

IT support

Team collaboration

Tools

Maconomy

Job description

Ramboll in Birmingham is seeking a Client Relations Coordinator for a site-based, full-time role. You will deliver front of house support, a positive visitor experience, and ensure facilities and IT tasks are managed effectively on a daily basis.

You will liaise with the Location Support Coordinator, coordinate meetings, assist with AV and conferencing, and maintain health, safety and GDPR compliance across office sites. A proactive, organised team player is essential.